Welcome to the VPA Office of Information Technology Answers site. Here you'll find answers to frequently asked questions and technical documentation related to using computer hardware, software and services within the college and across the university. Look to the navigation menu on the left of this page for content by category. Under each category, instructions are further categorized by computing platform (Mac or Windows), by primary affiliation (i.e. faculty, staff or student), and equipment provenance (i.e. institutionally or personally-owned).

Office Hours

The Office of Information Technology follows standard campus administrative office hours: Monday through Friday 8:30 a.m. - 5 p.m. during the academic year, and 8 a.m. - 4:30 p.m. over the summer break. The office is closed for holidays as recognized by the Office of Human Resources. Support requests submitted outside of office hours will be addressed the following business day.

Contact

Requests for IT support can be submitted via email to vpa@su-jsm.atlassian.net.

Please refrain from unscheduled walk-ins to the VPA IT offices. The offices are sometimes unstaffed as personnel attend to duties elsewhere on campus, and staff present may be unable to offer immediate assistance due to already scheduled commitments.

Staff

Title	Name	Email	Phone

Title	Name	Email	Phone
Associate Director	Michael Currie	mcurrie@syr.edu	315.443.7295
Computer Consultant II Apple Platform Engineer	Paul Shedd	poshedd@syr.edu	315.443.7295
Computer Consultant II	Dereck Place	deplace@syr.edu	315.443.7295
Computer Consultant I	Dan Klosowski	drklosow@syr.edu	315.443.7295

Sources and Relevant Links

Name	Description

Name	Description
OrangeTracker	Syracuse University's OrangeTracker support request system is used by VPA IT to track progress on submitted requests and communicate with our customers.
VPA Faculty & Staff Resources	An intranet micro-site hosting forms, guides and other office information relevant to VPA faculty and staff.