ITS Digital Certificate Service
ITS provides digital certificates through InCommon’s Digital Certificate Service to Syracuse University units at no charge.
Note: InCommon has transitioned their digital certificate platform provider and certificate authority from Sectigo to CERTInext. Sectigo certificates can no longer be requested or renewed. Any existing Sectigo certificates must be replaced with a new CERTInext certificate request upon expiration.
Access
Non-IT Staff and Faculty should contact their IT Support Group for assistance. A current listing can be found on the ITS Website.
IT Staff can submit new certificate, renewal and revocation requests via InCommon’s digital certificate platform provider, CERTInext at https://us.CERTInext.io/login. Access to CERTInext requires a University provided login assigned to a c-account. IT staff requiring login access to manage digital certificates may submit an email request to the ITS Business Office at ITSOFFICE@syr.edu. Requests must include confirmation of approval from the area IT manager/director to be granted.
First Time User Account Activation
Once assigned access, an email invitation will be sent from donotreply@certinext.io with a secure link to activate the account.
Open the activation email and click the Activate Account link.
Enter your c-account and you will be prompted to set a password.
Enter and confirm your password, then complete the activation.
This password is required only for the first-time activation. All subsequent access will be directed through SSO.
After account activation, while connected to management server, navigate to the CERTInext portal.
Click Sign in with SSO.
Enter your c-account and SSO password to authenticate and begin managing certificate requests.
Documentation
CERTInext OV Certificate Requests
CERTInext Guides
CERTInext Status
CERTInext Support
Support Email: support@CERTInext.io
Support Portal: https://incommonsupport.CERTInext.io/portal/en/home
InCommon Support
InCommon maintains an email list, cert-users@incommon.org, as a place for community members to share experiences, discuss possible system issues and enhancements, and see how other campuses handle various issues and tasks. All InCommon Certificate users are encouraged to join this list by subscribing at https://lists.incommon.org/sympa//info/cert-users.
Questions
For questions regarding the InCommon Digital Certificate Service or to request access to the CERTInext platform, contact Mindi Stoffel at mmstoffe@syr.edu or the ITS Business Office at ITSOFFICE@syr.edu.
For technical questions regarding digital certificates, contact Rich Ameele at rcameele@syr.edu or ADTT at ADTT@syr.edu.