Google Gemini - Frequently Asked Questions

How do I switch from my personal Google account to my Syracuse University account to use Gemini?

Sign in with your Syracuse University Google account, not your personal Gmail. When prompted, use your SU Google account, which is your NetID (e.g., NETID@g.syr.edu). If you’re already logged in with a personal account, click your profile icon → Add another account → sign in with your SU credentials.

Will my chat data, prompts, and file uploads be used to train Google's AI models?

User prompts, chats, and uploaded content used within Gemini for Education are not used to train Google's generative AI models. This is a core commitment of the enterprise-grade data protection under the Google Workspace for Education Terms of Service – Google Workspace.

Is my chat data human-reviewed or accessed by Google personnel?

Chats with Gemini in a Google Workspace for Education account are not human-reviewed or accessed by human reviewers to improve AI models. The data is managed with the same robust security controls as other core Workspace services (like Gmail and Drive).

Does Google own the data I generate or upload to Gemini?

You retain full control and ownership of your data. Your data is considered "customer data," and Google only processes it according to the organization's instructions and terms. More information can be found on Artificial Intelligence Guidelines.

Does Syracuse University (SU) have access to the data, prompts, and information I input into AI platforms?

At Syracuse, this access is strictly governed by the Information Technology Resources Acceptable Use policy (https://policies.syr.edu/policies/free-speech/information-technology-resources-acceptable-use-policy/ ) and the Information Security Framework and is exercised in accordance with departmental guidelines and best practices.

Can Gemini access other files in my Google Drive automatically?

Gemini does not have unrestricted access to your entire Google Drive. It can only view or interact with files you explicitly open, reference, or share within a session. Unless you grant permission or directly include a file in your prompt, Gemini cannot access your other documents, folders, or emails.