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Please note that as of April 1, 2020: this is a developing page and Zoom is still in the process of being implemented on campus. The below steps to access the syracuseuniversity.zoom.us portal are NOT yet live.

Zoom at Syracuse University

What is Zoom

Zoom is a web conferencing platform that allows users to experience synchronous class sessions or meetings.

Accessing Zoom at Syracuse University

Syracuse University has implemented Zoom Education for active faculty, students and staff.


Not Yet Live

The below steps are not live as of March 30, 2020. If you need to log into Zoom, unless you have been instructed otherwise, please use zoom.us.


Users can log in:

Enter your University NetID and password when prompted to login. 

syracuse university shibboleth login

Existing personal Zoom account? Those with Zoom accounts previously setup using their University email address will be prompted to accept transitioning to the Syracuse University implementation. If prompted, please review the invitation page and click 'I Acknowledge and Switch' to join Syracuse University Zoom. 

acknowledging zoom account switch

Key Zoom Features

  • Zoom Meetings syncs with your Outlook, Gmail, or iCal calendar system and delivers streamlined enterprise-grade video conferencing from desktop and mobile.

  • Zoom has support for up to 500 video participants and 49 videos on screen.
  • Zoom enables FERPA/HIPAA compliance and provides end-to-end 256-bit encryption.


Recommended Account Settings

Since there has been a large increase in those hosting Zoom Meetings, internet trolls have been "zoombombing" public meetings by sharing their screen and playing disturbing, pornographic, or violent content. The following simple settings changes will prevent this from being able to happen. On March 26th, 2020, Zoom updated what features are turned on/off by default to help combat 'zoombombing." and while some of these settings are enabled/disabled by default, we strongly suggest reviewing your settings in detail before launching your first Zoom meeting.
 

Required Settings for Handling Health Data

The accounts settings below are required if you are someone handling health information as it is critical in ensuring the privacy and security of patient/client health information. If you will be interacting with health data, please review our Zoom Settings for Health Data page prior to using of Zoom.


In your Zoom settings:

  • Enabling “Co-Host” so you can assign your TA or another trusted person to help moderate larger groups.
  • Disable “File Transfer” so there’s no digital virus sharing.
  • Disable “Join Before Host” so people can’t cause trouble before you arrive. (Default Setting) 
  • Change screen sharing to “Host Only.” (Default Setting)
  • Disable “Allow Removed Participants to Rejoin” so booted attendees can’t slip back in. (Default Setting)
  • Starting April 2nd, 2020, the Waiting Room feature will be automatically turned on by default. 

Additionally, avoid using your Personal Meeting ID (PMI) to host public events. Your PMI is basically one continuous meeting and once someone has your PMI, they can enter your meeting at any time. 

Read more about Best Practices for Securing Your Virtual Classroom .
 

Hosting a Zoom Meeting

Please first ensure you have the Zoom app installed. To do so, go to https://syracuseuniversity.zoom.us/ and select "Host." If you haven't logged in you may be prompted for your University NetID and password to start the installation.

If you already have the app installed, simply click to open the app and follow the steps below:

Open your Zoom app on your desktop and click Sign In.
zoom join window 

Log in using your SU email address and you will be promoted to log on with Single-Sign On (SSO). If asked, be sure to you type 'syracuseuniversity' for the company domain. 

Once logged in, click the downward arrow and select Start with video, then click New Meeting to start an instant meeting.
new meeting button

How to Join a Zoom Meeting

Joining a Meeting (Web Browser)

  1. Open any browser (Chrome, Safari, Edge, Firefox). 
  2. Go to https://syracuseuniversity.zoom.us/ and select "Join".
  3. Enter your meeting ID provided by the host/organizer.

join a meeting ID window

4.  Click Join. You will be asked to open the Zoom client to join the meeting.

Joining a Meeting (Desktop App)

Open Zoom desktop Client

  1. Click Join a Meeting if you want to join without signing in.

  2. Sign in to Zoom then click Join. 

    zoom join window

Enter the meeting ID number and your display name.
 

  1. If you're signed in, change your name if you don't want your default name to appear.

  2. If you're not signed in, enter a display name.

    join a meeting window

3.  Select if you would like to connect audio and/or video and click Join.


Merging Personal and Edu Zoom Accounts

Syracuse University is working diligently in our partnership with Zoom to provide students, staff, and faculty with enterprise level access. At this time, we are still in development and suggest that you use a personal account until we can launch campus wide.


2SU Students

Important: Refer to the 2U Support page for synchronous session assistance. 

Uses of Zoom:  Synchronous Class Sessions, Contacting ITS Help Desk when outside of US and need to discuss 2FA reset with ITS Help Desk. 

How to get Zoom: There will be an invitation link sent to your SUmail account. Make zoom account from following the link and then download the Zoom application onto your device (Windows or macOS).


Zoom How-To Videos

Not seeing a topic? Zoom has a full library of One Minute Video Tutorials. 
 

Zoom Education Webinars

Zoom offers several Zoom Education Webinar sessions each week with a live host to answer questions and focus on the following topics: 

  • How to download Zoom applications and join a Zoom meeting
  • How to schedule a meeting and send out invitations
  • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)
     

Zoom Support Documentation and FAQs

Below you will find links to Zooms support documentation, tutorials, and more. 

Frequently Asked Questions

Support during the COVID-19 pandemic

Support for Zoom Administrators

Getting Started with Reporting & Dashboard

Meeting and phone statistics

Getting Help

For support on the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.


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