If your SUMail Account was locked for security purposes, please call us at 315-443-2677 in order to unlock your account and change your password. Once you have access to your account, follow the steps below to make sure that it is secure.
Sending to Users With Current Account Locks
When sending this document link to someone whose account has been locked by Security, do so by either sending the link in a text message or to a third party email address.
Other SUMail Issues
Troubleshooting steps and documentation for other issues related to SUMail can be found on the Email at Syracuse University homepage.
Step By-Step Guide
Follow the steps below:
- Log on to SUMail by visiting http://sumail.syr.edu and entering in your email address and new password
- Please note: After changing your password it can take up to one hour for our email system to recognize that new password. If you are unable to log in right away please check back in one hour.
- Please note: After changing your password it can take up to one hour for our email system to recognize that new password. If you are unable to log in right away please check back in one hour.
- Select the gear icon in the upper right corner and choose "Mail" from the menu.
- Select "Rules" and ensure that unless you created a specific rule, "You haven't created any rules yet" is listed.
- If you see a rule that you did not create, such as the rule shown below, click the "trash" icon to delete it.
- Select "Sweep" and ensure that you delete any Sweep rules that you have not personally set up. To delete a rule, select it and click on the "trash" icon.
- Select "Junk email" and ensure that there are no blocked senders that you have not personally set up, especially syr.edu addresses. To delete a blocked sender, select it and click on the "trash" icon.
- Select "Message handling" and verify that under Message Options, when signing out the "Empty my deleted items folder" does NOT have a checkmark next to it.
- Go back to your inbox and make sure that you delete any emails in "Sent" and "Draft" folders that you did not create.
- Make sure to check your "Deleted Items" folder and verify that no emails were put there maliciously.
Video Instructions
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.