This document describes how customers will use the Orange Tracker (OT) customer portal. Anyone who creates a ticket and requests help from a project support team is a customer. Customers can be students, faculty, staff, alumni, and external users. Creating a ticket or raising a request is typically done through email by sending a message to the project.
Future additions will be to search for knowledge base articles to self serve your problem and to raise requests with certain teams.
Signing into the Customer Portal
Open a web browser and go to the following link: TBD
Click on the Log in button in the upper right-hand corner
Syracuse University members will use their 'syr.edu' email address to log in and will see the Microsoft Azure SSO login page.
Outside users may use their email address they used to raise a request, or create an account.
Existing users will use their Atlassian account to complete the login process
Viewing Requests
Once you are logged in, you can view all your requests from the Requests button in the upper right-hand corner
Clicking on one the the links will display your requests. Here you can search by keywords and filter by status
Clicking on one of the issues will bring up the request where you can follow up if needed.
