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This page is dedicated to information and support for Microsoft Two-Factor Authentication (2FA) at Syracuse University, also referred to as multi-factor authentication (MFA), two-step authentication, or 'added security verification'.
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Note that this page is intended for use with two-factor authentication related to Microsoft Office 365 products and applications including SUmail. Support for DUO, the two-factor authentication used for the Delegated Management Console (DMC) and MySlice financial applications, can be found on the Installing and Using 2-Factor Authentication DUO page. |
Table of Contents
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About Microsoft 2FA
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Additional information about two-factor authentication can be found on the Two-Factor Authentication home page.
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As part of ongoing efforts to protect digital identities and related University information, Information Technology Services (ITS) has enabled two-factor authentication (2FA) for student email and other Office 365 services. To opt-in, visit NetID.syr.edu and click Two-Factor Opt-in to get started.
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There are current 4 available methods for authenticating with Microsoft 2FA.
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*Must be in active directory, found in myslice.syr.edu
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Note that the Microsoft Authenticator mobile application method does not require an internet or cell phone connection, or a cell phone account. Note that if call or text is used for authentication, a personal mobile device will require cell service. Additionally, if the office phone method is used, an alternative method will be required while away from that phone. Unreliable or nonexistent internet or cell coverage can hinder your ability to manage your preferred authentication. Please see the Traveling with Microsoft 2FA section below. |
Can't Use These Methods? If you have any limitations which prohibit the use of the listed methods, please contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
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If you are traveling and plan to use your Office365, be sure to have a way to authenticate your login and configure authentication methods prior to traveling. Note that if use call or text for authentication, your mobile device will require service at your destinations. Additionally, if you use the office phone method, an alternative method will be required while traveling. Note that the mobile app method does not require an internet connection.
You can manage or update your authentication method settings on the Microsoft 2FA method management page or see the the Configuring Your Account section below for first time setup.
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| title | Going Abroad? |
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Configuring Your Account
Setting up the Microsoft Authenticator App
First time set-up for Microsoft Multifactor Authentication
Using the Microsoft Authenticator App
Using the Microsoft Authenticator Mobile Application
Modify Existing Multi-factor Authentication
Manage or update your authentication settings at mfa.syr.edu
Traveling with MFA
If you are traveling and need to access your MFA protected Syracuse University accounts, be sure to configure authentication methods you will have available prior to traveling. Syracuse Abroad students should configure their MFA as soon as possible.
Configuring the Microsoft Authenticator App before you leave enables your access to protected University accounts regardless of location. Students should ensure their authentication methods function correctly
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and should be sure to have their configured mobile
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app when they go abroad
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No Methods Available While Traveling or Abroad?
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If you have any limitations which prohibit the use of the
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Microsoft Authenticator App methods while traveling
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at 315-443-2677,
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help@syr.edu, or
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Follow the steps below for first time configuration of your 2FA methods.
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Step 1: Login
To access your account, open a web browser and visit https://portal.microsoft.com.
Next, sign in with your username and password. After doing so, you should receive a screen that is similar to the one shown below.
Click on [ Set it up now ] to continue.
Step 2: Verification Method
You have the option to select:
Mobile App (recommended)
- Office phone
- Authentication phone
Option Descriptions:
- When selecting the Authentication phone you have the option to have Microsoft SMS (Text) message you a verification code or call your number.
- Enter your information and click [ Next ]
- When selecting the Office phone, you may have Microsoft call your number.
- Enter your information and click [ Next ]
- When selecting Mobile App, you will have the selections below:
More information about authentication methods can be found in the Available Authentication Methods section.
Clicking on "Receive Notification for verification" and then pressing [ Set up ] will produce the image below.
In order to use this method you must:
- Install the Microsoft Authenticator app for Windows Phone, Android, or iOS
- The app can be found in the "Store" on the platform you are using
- In the app, add an account and choose "Work or school account"
- Scan the QR image shown. If you are unable to scan the image, you can enter the information under the image
- Click [ Next ]
- Click [ Next ] again.
Step 3: Microsoft Connection
Microsoft will try to verify your phone and this may require action on your end depending on what option was selected in Step 1, shown below:
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You may be asked to provide a phone number in-case you lose access to your mobile app. You may place the phone number of the phone you are using the app on (as shown below). |
Step 4: Finishing
At the end will be a page about using existing applications. Some of the apps, but not limited to, are:
- Older Microsoft Office Installs
- Apple Mail
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This is NOT required for any SU Apps, that are supported, you may ignore this page and simply press [ Done ]. |
These apps do not use phone verification, so in their case you are provided an ID that you can use should you need to verify. A sample of the page is shown below.
You may now hit [ Done ] to finish.
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Microsoft Support Documents
How to Use Two-Step Verification with Your Microsoft Account
Microsoft Account Security Information
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Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
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visiting the ITS Service Center (Location and hours of Operation).
Faculty and staff are highly encouraged to begin support by contacting their academic or administrative support personnel.
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