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Follow the steps below to connect a shared mailbox to your SUmail account in Outlook.

Note
titleOnly for SUMail Shared Accounts

Only shared mailboxes that have been migrated to SUMail can be added into Outlook.

To find out if the mailbox you need has been migrated, please contact your academic or administrative support personnel.
Once the shared account has been migrated, follow the steps below to add the account to your Outlook desktop client

that you have permission to access to your SUMail account in Outlook.

Instructions

Table of Contents

Add a Shared Mailbox to Outlook for Windows 10
 

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titleOutlook for Windows

  1. Launch Outlook

  2. Click on File

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  2. Click on + Add Account

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  2. Enter the email address for the shared mailbox and click Connect


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  2. If prompted, choose Office 365 

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  3. Click on Sign in with another account

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  2. Replace the shared mailbox email address with your full email address (

NetID@syr

  1. NetID@syr.edu) then click Sign in

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  2. Enter in the password for your email account

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  2. When prompted, authenticate with your two-factor authentication method (2FA)

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  2. It may take a moment to link the shared mailbox then you will see a prompt that states "Account successfully added." Click Done and restart Outlook

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  2. After you restart Outlook, you will see the shared mailbox added and it is now ready to be used.

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Add a Shared Mailbox to Outlook for macOS
 

Expand
titleOutlook for macOS

  1. Launch Outlook

  2. Click

on Outlook > Preferences
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Click on Accounts
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Click on the + in the bottom left corner and click New Account...
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Enter in the email address for the shared mailbox
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Click on Sign in with another account
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Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in
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Enter in the password for your email account
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When prompted, authenticate with your two-factor authentication method (2FA)
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  • It may take a moment to link the shared mailbox. Click Done
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    • Getting Help

    For support of the information above

    1. on File > Open > Shared Mailbox...

           

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    2. A pop-up window will appear. Search for the account you have access to share in the search bar. You can search by name or by address. Click the blue Add button to add the account.  

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    3. As long as you have permission to the account, it will added in the left sidebar of Outlook for Mac. You may now use the account.

         

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    Add a Shared Mailbox to Outlook for mobile (iOS and Android)
     

    Expand
    titleOutlook for mobile devices like iPhone and Android

    1. Launch Outlook

    2. Click on your image/your initials in the upper left corner

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    3. Click on the (+) Envelope icon

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    4. Click on Add Shared Mailbox

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    5. Enter the email address of the shared account

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    6. The shared account will now appear in your side bar and is able to be accessed

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    Connect to a Shared Mailbox on Outlook on the Web (OWA)
     

    Expand
    titleOutlook on the Web

    1. Sign in to your account at sumail.syr.edu

    2. Click on your image/your initials in the upper right corner then click on Open another mailbox

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    3. Enter the email address of the account you have access to and click open

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    Add a Shared Mailbox to New Outlook

    Expand
    titleNew Outlook

    1. Launch New Outlook

    2. Select Mail on the navigation pane

    3. Right click on your account name and select Add shared folder or mailbox from the context menu

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    4. Type the name of the account you would like to access and confirm

    Getting Help

    If you have trouble connecting after following the above instructions or need additional support, faculty, staff, and students should contact the academic or administrative support personnel that manages the shared mailbox . you are trying to connect to.