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Connect to RDS via Remote Desktop

Instructions

Installation

Windows

Install the Windows App

Before using the Windows App to connect to RDS, you must first install the software onto your device. Use the links below to download and install the Windows App

macOS

for either WindowsOS or MacOS:

Connect to RDS via Remote Desktop

1. Launch the Windows App on your OS and click “Sign In” and sign in with your @syr.edu email and password.

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3. Click “Skip” on the welcome screen.

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4. Under Devices, locate “Azure Virtual Desktop - Windows” and below it, click “Connect”. If prompted for a password, enter your NetID password.

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1. . Use your Syracuse credentials (SUMail address & NetID password) to login.

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2. You may be presented with information about the Windows App. You can read each page and click Done afterwards, or press Skip to proceed to the next step.

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3. From the Devices page, choose the remote environment you wish to access and select “Connect”.

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4. If you receive a popup asking “Allow remote desktop connection”,

4. select Yes to continue.

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Getting Help

We're here to ensure you have a smooth experience with RDS. If you need assistance:

• Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by our in-person Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
  

• Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.