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Once installed, launch the client, press the
plus symbol in the lower left corner and choose Import from the provided options.
Use the XML file provided below to import the SU VPN settings:
Save the newly imported settings.
Click Connect to start the VPN connection.
You might be prompted to authenticate to the VPN using your Microsoft MFA credentials (your SUMail email address and current NetID password). Follow the on-screen instructions for your device.
"When prompted to "Stay signed Automatically sign in to all your desktops apps...", uncheck ‘Allow “Allow my organization to manage my device’device” and choose No, sign in to choose “No, this app only."
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Congratulations! You are now connected to the Azure VPN.
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If you encounter an error while logging in that states: “Failure in acquiring Microsoft entra token,” this is often fixed by using the Clear Saved Account feature.
Click the three dots (…) next to the Syracuse University profile.
Select Configure,then select Clear Saved Account, and then Save.
After saving, attempt to connect again.
“The operation was cancelled by the user”
If you encounter an error while logging in that states: “The operation was cancelled by the user,” try the following steps:
Close Azure VPN.
Open a command prompt as Admin.
Right click the Start button and choose “Run.”
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Type cmd into the box and then press Ctrl+Shift+Enter on your keyboard. Do NOT click the OK button.
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You should see a command prompt window that says Administrator in the title bar. Type the following and press enter after each line:
sc config wanarp start= auto
sc start wanarp
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Close the command prompt window. Start the VPN and try to connect again.
macOS Install
Once installed, launch the client, press the “plus” symbol in the lower left corner and choose Import from the provided options.
Use the XML file provided below to import the SU VPN settings:
Save the newly imported settings.
Click Connect to start the VPN connection.
You might be prompted to authenticate to the VPN using your Microsoft MFA credentials (your SUMail email address and current NetID password). Follow the on-screen instructions for your device. Screen shots below are from an iOS device:
Depending on the machine configuration, you might be prompted to allow the Azure VPN client access to your network configurations. Choose Allow.
Congratulations! You are now connected to the Azure VPN.