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Overview

This page outlines the steps to connect to RDS using an RDP client the Windows app on supported laptop and desktop operating systems. At present, both Windows and macOS are supported.

If you'd rather access RDS directly within your web browser, please refer to the " Remote Desktop Services via Browser" page for guidance.

On This Page

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Connect to RDS via Remote Desktop

Instructions

Installation

  • Windows

    • macOS

    Download and install the Microsoft Remote Desktop Mac App
    Accessing the RDS Collection
    Launch the Remote Desktop app on your OS and click on the + Add button > Workspaces
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    You can access RDS by entering your email <NetID>@syr.edu
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  • Click on Subscribe to add the collection(s) to your Workspace

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  • You will now be able to access your collection directly

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  • When prompted for login to the collection resource

    • Username: Enter your email in the format <Your NetID>@syr.edu.

    • Password: Enter your NetID password.

    • Troubleshooting

    Problem:   

    RDP Error -   "There was a problem connecting to the remote resource. Ask your network administrator for help"

    Solution: 

    Download the RDP file again following the instruction above. The old file may no longer hold correct connection information.

    Install the Windows App

    Before using the Windows App to connect to RDS, you must first install the software onto your device. Use the links below to download and install the Windows App for either WindowsOS or MacOS:

    Download and Install for WindowsOS

    Download and Install for MacOS

    Connect to RDS via Remote Desktop

    1. Launch the Windows App and click “Sign In”. Use your Syracuse credentials (SUMail address & NetID password) to login.

    A screenshot of the Windows App sign in screenImage Added

    1. You may be presented with information about the Windows App. You can read each page and click Done afterwards, or press Skip to proceed to the next step.

    A screenshot of the Windows App welcome screenImage Added

    1. From the Devices page, choose the remote environment you wish to access and select “Connect”.

    A screenshot of the Windows App Devices screenImage Added

    1. If you receive a popup asking “Allow remote desktop connection”, select Yes to continue.

    A screenshot of a popup asking Allow Remote Desktop ConnectionImage Added

    Getting Help

    We're here to ensure you have a smooth experience with RDS. If you need assistance:

    • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 1-227 CSTour in-person Service Center. Further information regarding hours and location can be found on the ITS Service Center page.

    • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.

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    Retrieving an RDP File for RDS

    To connect through the RDP client, you first need to obtain the RDP file from the web client.

    Accessing RDS

    Open a web browser and go to rds.syr.edu.

    Settings Access

    In the top right corner, you'll see a sprocket icon ⚙️. Click on it.

    Download Setting

    In the Settings Pane, select the radio button labeled "Download the rdp file."
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    Login Prompt

    If you are not logged in already, you might be prompted to do so using your email address (NetID@syr.edu) and NetID password

    • .


    Resource Selection 

    Return to the main screen of the web page and choose a resource icon. Clicking on a collection icon will trigger the download of an RDP file, which can then be used to connect.
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