Syracuse University provides the Azure VPN service as a multi-factor VPN solution for access to specific systems and services on campus. The Azure VPN is intended to support use scenarios that are not covered by other Remote Access methods.
Once a use scenario is in place for access to a specific system or service, please use the instructions below to install the Azure VPN client.
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If you believe you need access to this solution, please work with your academic or administrative support personnel as this solution is not open and available to all users. |
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The ITS Help Desk does not provide users with access to this resource, please refer to the above note if you need or believe you need access for Azure VPN. |
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Installation and configuration of the Azure VPN
Depending on your Operating System, please download the matching the Azure VPN client:
Azure VPN client for Windows: https://www.microsoft.com/en-us/p/azure-vpn-client/9np355qt2sqb?activetab=pivot:overviewtab
Azure VPN client for macOS: https://apps.apple.com/us/app/azure-vpn-client/id1553936137?mt=12
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Azure VPN can be installed on Linux but is not supported by Syracuse University, if you experience issues with this setup and installation please refer to Microsoft guides for support. |
Windows 10 Install
Once installed, launch the client, press the “plus”
plus symbol in the lower left corner and choose Import from the provided options.
Use the XML file provided below to import the SU VPN settings:
Save the newly imported settings.
Click Connect to start the VPN connection.
You might be prompted to authenticate to the VPN using your Microsoft MFA credentials (your SUMail email address and current NetID password). Follow the on-screen instructions for your device.
If "When prompted to "Stay signed Automatically sign in to all your desktops apps...", choose No, sign in to uncheck “Allow my organization to manage my device” and choose “No, this app only."
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Congratulations! You are now connected to the Azure VPN.
Troubleshooting connection issues in Windows 10
“Socket is not connected”
If you encounter an error while logging in that states: “the socket is not connected,” this is normally due to third-party antivirus software, such as Avast, blocking your connection.
You may need to allow the Azure VPN client to communicate through your antivirus software before you are able to connect.
“Failure in acquiring Microsoft entra token”
If you encounter an error while logging in that states: “Failure in acquiring Microsoft entra token,” this is often fixed by using the Clear Saved Account feature.
Click the three dots (…) next to the Syracuse University profile.
Select Configure,then select Clear Saved Account, and then Save.
After saving, attempt to connect again.
“The operation was cancelled by the user”
If you encounter an error while logging in that states: “The operation was cancelled by the user,” try the following steps:
Close Azure VPN.
Open a command prompt as Admin.
Right click the Start button and choose “Run.
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Type cmd into the box and then press Ctrl+Shift+Enter on your keyboard. Do NOT click the OK button.
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You should see a command prompt window that says Administrator in the title bar. Type the following and press enter after each line:
sc config wanarp start= auto
sc start wanarp
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Close the command prompt window. Start the VPN and try to connect again.
macOS Install
Once installed, launch the client, press the “plus” symbol in the lower left corner and choose Import from the provided options.
Use the XML file provided below to import the SU VPN settings:
Save the newly imported settings.
Click Connect to start the VPN connection.
You might be prompted to authenticate to the VPN using your Microsoft MFA credentials (your SUMail email address and current NetID password). Follow the on-screen instructions for your device. Screen shots below are from an iOS device:
Depending on the machine configuration, you might be prompted to allow the Azure VPN client access to your network configurations. Choose Allow.
Congratulations! You are now connected to the Azure VPN.