| Info |
|---|
Applies To: OutlookOutlook 2016 |
When a message gets stuck in your Outbox, the most likely cause is a large attachment.
...
Choose Send/Receive > Work Offline.
In the NavigationPane,
...
choose Outbox.
From here, you can:
Delete the message. Just select it and press Delete.
Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete).
If an error tells you Outlook is trying to transmit the message, close Outlook. It may take a few moments to exit.
Tip If Outlook doesn’t close, press Ctrl+Alt+Delete and
...
click Start Task Manager.
...
In Task Manager, click
...
the Processes tab, scroll down
...
to outlook.exe, and
...
click End Process.
After Outlook closes, start it again and repeat steps 2-3.
After you remove the attachment,
...
choose Send/Receive > Work Offline to deselect the button and resume working online.
Tip Messages also get stuck in the Outbox when you
...
choose Send but you’re not connected.
...
Choose Send/
...
Receive and look at
...
the Work Offline button. If it’s blue, you’re disconnected.
...
Select it to connect (the button turns white) and
...
choose Send All.
