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Follow the steps below to connect a shared account that you have permission to access to your SUMail account in Outlook.

Instructions

Table of Contents

Add a Shared Mailbox to Outlook for Windows 10
 

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titleOutlook for Windows

  1. Launch Outlook

  2. Click on File

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  3. Click on + Add Account

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  4. Enter the email address for the shared mailbox and click Connect

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  5. If prompted, choose Office 365 

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  6. Click on Sign in with another account

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  7. Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in

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  8. Enter in the password for your email account

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  9. When prompted, authenticate with your two-factor authentication method (2FA)

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  10. It may take a moment to link the shared mailbox then you will see a prompt that states "Account successfully added." Click Done and restart Outlook

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  11. After you restart Outlook, you will see the shared mailbox added and it is now ready to be used.

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Add a Shared Mailbox to Outlook for macOS
 

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titleOutlook for macOS

  1. Launch Outlook

  2. Click on File > Open > Shared Mailbox...

         

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  3. A pop-up window will appear. Search for the account you have access to share in the search bar. You can search by name or by address. Click the blue Add button to add the account.  

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  4. As long as you have permission to the account, it will added in the left sidebar of Outlook for Mac. You may now use the account.

       

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Add a Shared Mailbox to Outlook for mobile (iOS and Android)
 

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titleOutlook for mobile devices like iPhone and Android

  1. Launch Outlook

  2. Click on your image/your initials in the upper left corner

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  3. Click on the (+) Envelope icon

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  4. Click on Add Shared Mailbox

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  5. Enter the email address of the shared account

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  6. The shared account will now appear in your side bar and is able to be accessed

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Connect to a Shared Mailbox on Outlook on the Web (OWA)
 

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titleOutlook on the Web

  1. Sign in to your account at sumail.syr.edu

  2. Click on your image/your initials in the upper right corner then click on Open another mailbox

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  3. Enter the email address of the account you have access to and click open

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Add a Shared Mailbox to New Outlook

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titleNew Outlook

1. Launch New Outlook

2.

Select Mail on the navigation pane

Right-click on your email address. This should appear above your inbox’s navigation pane on the left side of the screen.

3. Right

click on your account name and select 

-clicking on your email address will open a context menu. Within this context menu, select “Add shared folder or

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4. Type the name of the account you would like to access and confirm

mailbox”

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  1. Enter your desired address within the “Add a shared email account” window then hit “Continue”.

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  1. You may be prompted to take additional steps depending on your email provider. Most involve logging into the other inbox to approve the request.

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Note: You can add the shared mailbox at any time, but before you can start using it, your IT support staff must add you as a member.

Getting Help

If you have trouble connecting after following the above instructions or need additional support, faculty, staff, and students should contact the academic or administrative support personnel that manages the shared mailbox you are trying to connect to.