Overview
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This document is for a project Agent or
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member of the Service Desk Team role needing to add a customer with an external email address into their project in order to
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create a request on behalf of that user. Adding a customer to your project will enable them to be Request Participants and/or use the Customer Portal in the future.
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Requires Service Desk Agent or Project Administrator role within corresponding project. |
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| title | Agent Unable To Add syr.edu Account As Customer |
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Service Desk Agents can add users that don't exist from any domain as a customer, EXCEPT for users from the syr.edu domain. This is due to the syr.edu being a managed domain, only modifiable by the Application Admins.
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Additional information on adding customers can be found in the vendor documentation at: https://
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jira-service-management-cloud/docs/add-a-customer-to-
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Requires Service Desk Team or Administrator project role within the corresponding project. |
Adding Customer
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From the project, locate the Customers
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option on the left-nav bar of your project
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The Customers screen will display showing all current customers. In the upper
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-right select Add Customers
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Correctly type in the email address and leave the Organization blank
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To learn more about adding Customers, please see the Atlassian page: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/
Audience
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On This Page
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Related Pages
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Select Ok