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Overview

This page

provides instructions on connecting to RDS via a RDP client

outlines the steps to connect to RDS using the Windows app on supported laptop and desktop operating systems.

Currently

At present, both Windows and macOS are supported.

 Users preferring to connect the RDS within their web browser should follow the instructions found on the 

RDP Error -   "There was a problem connecting to the remote resource. Ask your network administrator for help"

Solution: 

Download the RDP file again following the instruction above. The old file may no longer hold correct connection information.

Need Help?

If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu

If you'd rather access RDS directly within your web browser, please refer to the "Remote Desktop Services via Browser" page for guidance.

On This Page

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Retrieving and RDP file for RDS

You must first receive the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Mozilla Firefox.

Using a web browser, navigate to rds.syr.edu.
If you are not logged in already, you will be prompted to do so using your University NetID and password.
RDS login pageImage RemovedIn the top right is a sprocket icon, Sprocket IconImage Removed, click on it.
RDS login pageImage RemovedIn the Settings Pane select the radio button to "Download the rdp file". 
Settings PaneImage Removed
  • After selecting the "Download the rdp file" setting, on the main screen of the web page select a resource pool, such as SULabs. When clicking on a resource pool, an RDP file will now be downloaded and can be used.

    • Connect to RDS via a RDP Client

    Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. 

    Note
    titleRDP File Required to Proceed

    You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS.

    Windows

    Open the RDP file for the desired RDS pool. 
  • You will be prompted with a login
    1. Under username, enter your email: <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

    • macOS

    Download and install the Microsoft Remote Desktop Mac App
    Open the RDP file for the desired RDS pool.
    You will be prompted with a login
  • Under username, enter your email:  <Your NetID>@syr.edu
    • Under password, enter: <Your NetID Password>

    Troubleshooting

    Problem:   

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    Connect to RDS via Remote Desktop

    Instructions

    1. Installation

    2. Launch the Windows App on your OS and click “Sign In” and sign in with your @syr.edu email and password.

    A screenshot of the Windows App sign in screenImage Added

    1. Click “Skip” on the welcome screen.

    A screenshot of the Windows App welcome screenImage Added

    1. Under Devices, locate “Azure Virtual Desktop - Windows” and below it, click “Connect”. If prompted for a password, enter your NetID password.

    A screenshot of the Windows App Devices screenImage Added

    1. If you receive a popup asking “Allow remote desktop connection”, click “Yes”.

    A screenshot of a popup asking Allow Remote Desktop ConnectionImage Added


    Getting Help

    We're here to ensure you have a smooth experience with RDS. If you need assistance:

    • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by our in-person Service Center. Further information regarding hours and location can be found on the ITS Service Center page.

    • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.