Engage, educate, and collaborate with HD-quality video and audio.
Zoom is a communication tool that includes meetings, chat, phone, and webinars to engage, educate, and collaborate with HD-quality video and audio.
When signing into Zoom, you must use the Sign In with SSO (single sign-on) option and enter syracuseuniversity for the company domain. You then will be prompted for your Syracuse University credentials.
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HIPAA Compliant Syracuse University Zoom
Log into your HIPAA compliant Syracuse University Zoom account:This option is , meaning cloud recordings are disabled. If you have not been directed to use this login link, please use the standard account.Getting Started with
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Recommended Account and Meeting Settings
While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to their first meeting.
ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. Best Practices forMore about Zoom accounts and meeting settings:
Zoom Account Features and Settings
Virtual ClassroomZoom Meeting and Webinar Passwords
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Please review your Zoom settings if you are someone handling health information as it is critical in ensuring the privacy and security of patient/client health information. If you will be interacting with health data, please review our Zoom Settings for Health Data page prior to using of Zoom. Please also consider all suggestions on the Securing Zoom Meetings page. |
Webinars and Large Meeting Support
Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 1,000 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page.
Faculty and staff looking to acquire webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.
Zoom How-To's
Below you will find instructions on joining, creating, and managing Zoom meetings. Additional how-to's and links to Zoom support documentation is available in the Zoom support section.
Creating and Scheduling Meetings
Zoom offers multiple methods to schedule a meeting including via desktop client and via the Zoom web interface.
Step-by-step instructions are available on the Scheduling Zoom pageNeed to add Zoom meetings to Blackboard? Find details and instructions on our Zoom in Blackboard page.
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While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to creating their meetings. ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. |
Once a meeting has started, the host or co-host can control several aspects of the meeting such as muting or removing participants to prevent unwanted interruptions.
Step-by-step instructions are available on the Managing Zoom page.Immersive View
Zoom offers a new way to view participants in a meeting or webinar. In Immersive View, the hosts arranges participants in a single virtual background.
Requirements:
- All clients must have their Zoom desktop client to version 5.6.3 or higher. Participants who have an earlier version of the Zoom desktop client will see other participants with a black background and will be prompted to update their Zoom client which may be disruptive
- The Immersive View feature is disabled by default, you must enable before starting a new meeting or webinar.
Notes:
- Participants can’t change their view once the host enables Immersive View. If a participant prefers Speaker or Gallery View for example, they won’t be able to select it.
- Participants are unable to pin another person. So if an ASL interpreter is present, it will be necessary for the host to assign one of the Immersive View “seats” to the interpreter, preferably a seat nearest the main speaker. This may be problematic with some of the views that only allow 2-6 seats.
- ASL interpreters should be aware that they may need to move back from their camera so that there is room for all gestures to be seen.
- If the host enables screen share the Immersive View is temporarily disabled and participants will see the shared screen with either Speaker or Gallery View. Immersive View will resume when the host stops sharing.
- Participants may have to look for the ASL interpreter if the host enables screen share.
- Immersive View is not recorded. The recording will capture either Speaker or Gallery View, whichever was last active when Immersive View was activated.
| title | Enabling and Starting Immersive View |
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Enable the Immersive View feature:
Sign in to the web portal.Starting Immersive View
- Start a meeting or webinar as the host.
- In the top-right corner, click View
. - Click Immersive View
. - Select one of the following options for placing participants into the scene:
- Automatically: This will include as many participants as possible in the scene you select. Participants can be swapped out and arranged during the immersive scene.
- Manually: You will add or remove participants as you wish. If more than are allowed for a particular scene are selected, extras will be removed.
- Select the scene you would like to use. Each scene designates the max number of predefined places for attendees.
- Click Start to begin the Immersive View.
Changing Immersive View
- In the top-right corner, click View .
- Click Change Immersive View .
- Select the new scene and check participant assignments.
- Click Start to launch the new scene.
Zoom Cloud Recordings
Zoom offers the ability to record meetings in the cloud. By default, cloud recordings are disabled. Follow the steps below to enable cloud recordings as well as to locate and download your existing Zoom cloud recordings.
| title | Enabling Zoom Cloud Recordings |
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Enabling Zoom Cloud Recordings
To enable cloud recording for individual meetings, be sure to check ‘Automatically record meeting’ and ‘In the cloud’ in the Advanced Options when setting up your meeting(s).
To enable cloud recordings on an account level as the default behavior for future meetings, you’ll want to enable automatic cloud recordings. To do so, sign into the Zoom web portal, navigate to the ‘Settings’ tab and locate ‘Recording’. Next, locate ‘Automatic recording’ and click on the button on the right to enable it. Be sure to select ‘Record in the cloud’. Additional details and instructions are available on the Zoom Cloud Recording page.
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Zoom cloud recordings has been integrated with Kaltura at Syracuse University. After a Zoom cloud recording has been processed (following the meeting's end) it is copied to Kaltura and will be available in your Kaltura My Media in both Kaltura in Blackboard and the Kaltura MediaSpace web portal. |
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The Kaltura/Zoom cloud recording integration became live on August 10th, 2020. If you have Zoom recordings from prior dates and would like to add them to your Kaltura My Media, follow the instructions below to download them and then reference the ‘Upload Media to Kaltura’ instructions on the Kaltura MediaSpace web portal. |
| title | Accessing and Downloading Zoom Cloud Recordings |
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Accessing and Downloading Zoom Cloud Recordings
One you’ve recorded a Zoom meeting to the cloud, you can view your recordings by visiting the Zoom web portal and navigating to the ‘Recordings’ tab. For complete instructions on locating and downloading Zoom recordings, visit the Zoom Managing Cloud Recordings page.
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Zoom cloud recordings are also available for meetings recorded after August 10th, 2020. After a Zoom cloud recording has been processed (following the meeting's end) it is copied to Kaltura and will be in your Kaltura My Media in both Kaltura in Blackboard and the Kaltura MediaSpace web portal. |
Zoom Public Marketplace Apps
The Zoom Marketplace has a number of apps that can enhance the Zoom experience. These apps can help streamline data between systems, like Zoom and Blackboard. For a growing list of apps, including those approved, denied, and pending approval, see our Zoom Public Marketplace Apps page.
Connecting an Otter.ai Account to Zoom
Syracuse University does not currently provide licensing for Otter.ai. However, users can connect a personal Otter.ai account to their Syracuse University Zoom account.| Expand | ||
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1. Log into Otter.ai, then click Apps in the left panel.
3. If you are not already signed into Zoom, you would be prompted to sign in. Do so with your Syracuse University account information. 4. Click Authorize to connect Otter.ai to Zoom. |
Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.
Below you will find additional links to Zoom provided support documentation, tutorials, and more.
Zoom Frequently Asked Questions
Zoom Meeting & Webinar How-To's
Hiding or Showing My Video on My Display
Support during the COVID-19 pandemic
Zoom Training
Zoom Training Sessions — Teaching with Zoom
Support for Zoom Administrators
Getting Started with Reporting & Dashboard
Syracuse Zoom Licensing Information
the by calling at 315.443.2677 or by emailing help@syr.edu