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Problem Description
Need help with Blackboard? Find contacts here.
Blackboard Support Contacts
General Help
Phone | Information Technology and Services (ITS) 315-443-2677 |
Fall/Spring Hours (Phone Support) | 8 am to 5 pm (Monday through Friday) |
Summer Hours (Phone Support) | 8 am - 4:30 pm (Monday through Friday) |
College of Law
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Blackboard Support Contacts
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Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk. |
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ITS Help
Email help@syr.edu for general Blackboard questions or troubleshooting.
For urgent issues, phone support is available through the ITS Service Center at 315-443-2677.
In-Session Service Center Schedule | |
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Day | Phone Support Hours* |
Sunday | 8 a.m. - Midnight |
Monday | 8 a.m. - Midnight |
Tuesday | 8 a.m. - Midnight |
Wednesday | 8 a.m. - Midnight |
Thursday | 8 a.m. - Midnight |
Friday | 8 a.m. - 5 p.m. |
Saturday | 8 a.m. - 5 p.m. |
*hours may be different during semester breaks
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School/College Help
Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office.
College of Law
Email lawhelp@law.syr.edu
Phone: 315-443-9561
iSchool
Email Website: iSchool IT Support.
Newhouse
E-mail Newhouse Help or call Email: newhelp@syr.edu
Phone: 315-443-2436
School of Education
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Email: soehelp@syr.edu
Website: SOE Technology Support Group
Phone
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: 315-443-5002
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Fall/Spring Hours
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8:30 am to 5 pm (Monday through Friday)
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8:30 am - 4:30 pm (Monday through Friday)
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In-Person Support
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030 Huntington Hall
Whitman School
E-mail Email: wsmhelp@syr.edu or call
Phone: 315-443-2342
University College Student Help
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University College
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Phone
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: 315-443-4956
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Monday thru Friday, 8:30 a.m. to 4:30 p.m. EST
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In-Person Support
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University College, 700 University Ave., Suite 226
Other Users
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Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.
Sources and Relevant Links
SU's School & College Support Information