Follow the steps below to connect a shared account that you have permission to access to your SUMail account in Outlook.
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Only shared mailboxes that have been migrated to SUMail can be added into Outlook.
To find out if the mailbox you need has been migrated, please contact your academic or administrative support personnel.Once the shared account has been migrated, follow the steps below to add the account to your
Outlook
desktop client.
Instructions
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Add a Shared Mailbox to Outlook for Windows 10
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Add a Shared Mailbox to Outlook for macOS
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Click on Accounts Click on the + in the bottom left corner and click New Account... Enter in the email address for the shared mailbox Click on Sign in with another account Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in Enter in the password for your email account When prompted, authenticate with your two-factor authentication method (2FA)
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Add a Shared Mailbox to Outlook for mobile (iOS and Android)
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Connect to a Shared Mailbox on Outlook on the Web (OWA)
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Getting Help
For support of the information aboveAdd a Shared Mailbox to New Outlook
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1. Launch New Outlook 2. Select Mail on the navigation pane 3. Right click on your account name and select Add shared folder or mailbox from the context menu 4. Type the name of the account you would like to access and confirm |
Getting Help
If you have trouble connecting after following the above instructions or need additional support, faculty, staff, and students should contact the academic or administrative support personnel that manages the shared mailbox . you are trying to connect to.