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Certified Browsers to use applications in MySlice

Syracuse University deploys and uses enterprise-wide applications supported by vendors such as Oracle.  As part of their support structure, these vendors agree to "officially support" specific versions of operating systems and web browsers, dependent upon the version/release of the enterprise software in use.  Oftentimes users of these systems and services see no adverse effects when using other versions of operating systems and browsers.  Highlighted below are the officially supported operating systems and browsers for the versions of the systems currently run at the University.  Below you will find information regarding supported web browsers for MySlice and Peoplesoft applications at Syracuse University. 

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General Browser Support for MySlice

MySlice core applications - Human Resources (HR), Campus Solutions (CS), and Financials (FIN), as well as MySlice itself are based on Oracle's PeopleTools platform, which has specific web browser requirements.

Note: Other applications accessed through MySlice like Blackboard, Bills on the Web, Housing, Parking, etc. may have different browser support requirements which are not listed here.

Oracle officially supports "the current major (Stable) release, and the most prior major release" of Chrome, FF, Safari, and MS Edge
As of August 2020, Internet Explorer (IE) is not supported by Oracle and therefore is not supported for use with MySlice.

Oracle's official and most up-to-date support list can be found here: http://www.oracle.com/technetwork/indexes/products/browser-policy-2859268.html

In general, unless directed otherwise due to a known compatibility issue, it is best to use the latest current stable release of Chrome, Safari, Firefox or Edge. On mobile devices - Safari for iOS, and Chrome** for Android.

** Chrome is the only officially supported browser on Android devices, many android devices come with an alternate "android web browser" that can be branded by the vendor, often the icon is simply "internet". These browsers, and any browser other than chrome, are specifically not supported. Download Google Chrome from the Google Play Store and replace the default browser.

If you have any difficulty completing functions or services within these systems , refer to this using the latest browser from the supported list, or please contact our Service Center at 315-.443-.2677 or help@syr.edu. 

MySlice, HRSA, & Financials

Oracle PeopleSoft officially supported browsers:

Windows operating systems

Windows 8.1 (64-bit)

     IE 11

Windows 8 64-bit

     FF17

     Chrome 24

     IE 10

Windows 7

     FF17

     Chrome 24

     IE 8, 9, 10, 11

Win XP & Vista are no longer officially supported by the vendor.  

Apple operating systems

OSX 10.9

     Safari 7

OSX 10.7  10.8

     Safari 6

OSX 10.6  10.7

     FF 17

     Safari 5

What SU testing has shown

Staff using Apple operating system should be using FF3.5.

Students using Apple operating system should use FF3.5 where possible.

If you use Chrome, make sure you have another browser available. Some users have reported problems using Chrome. Internet Explorer 8 (or higher), Firefox, and Safari are alternative browsers.

For Safari OSX 10.6-10.8, it is recommended that you upgrade to Mavericks (10.9) which is available for free through the app store. 

MyReports

Windows operating systems

IE8 is currently the only browser that works in all scenarios.

Apple operating systems

FF3.5 is to be used by MAC users only

What SU testing has shown

There is evidence that IE10 with IE5 quirks enabled works in most cases except when using some of the administrative functions

Bills on the Web - OnBase

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MySlice Applications with Known Special Requirements or Issues

(As of August 2023)

• Bills on the Web allows access to Student Bills after students/parents are logged in via MySlice.  The application utilizes OnBase Docpop from the Bursar pages to display the student bills.

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There are browser limitations with the existing OnBase version, v11.  They are listed below.

Windows operating systems - vendor supported

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Apple operating systems

OSX 10.8 - OSX 10.8
Safari 6

FF 3.6 - 10, FF10 ESR

SU Testing Results

Current Java plugin required

What works:

Windows 7 64-bit (32-bit)
FF 22, FF 7
IE 8, 9, 10

Windows XP
FF22, FF 7

What Does Not work:

Windows 8 with IE 10

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• As with PeopleSoft, newer browsers may work properly, however the browsers certified by OnBase for version 16 are:

  OnBase Compatible Browsers	Platform	Evergreen	Notes – Updated as of August 2022 for OnBase Foundations version EP5
  Apple Safari 14.0.x+	macOS	Yes	Supported by BU
  Firefox 78 ESR and newer	macOS Windows	No	Recommended for Windows. Recommended for macOS because version upgrades can be controlled.  Supported by SU
  Firefox 87+ (non ESR)	macOS Windows	Yes	There is a bug in the chrome engine underlying Firefox which does not allow Portfolio type PDFs to be opened. We recommend not storing Portfolio PDF documents in OnBase.
  Google Chrome 89+	macOS Windows	Yes	There is a bug in the chrome engine which does not allow Portfolio type PDFs to be opened. We recommend not storing Portfolio PDF documents in OnBase.
  Microsoft Edge on Chromium 89+	Windows	Yes	OnBase Workflow may not be available in this browser. Supported by SU
  Microsoft Internet Explorer 11	Windows	No	NOT SUPPORTED BY SU Performance may be an issue when applying complex filters to workflow queues with many documents. Use Firefox or Chrome if you encounter this issue.

  
  

• My Reports is accessed form the Administrative Applications pagelet on MySlice.
  
  • Requires Internet Explorer 11 in compatibility mode. No other browsers are supported by My Reports, and there are no current plans for additional browser support. Financials/MyReports users only need to use IE 11 when planning to access My Reports. Other access does not require IE and will generally work better in other more modern browsers.
  • The "Zoom" (screen display) in your IE 11 browser also needs to be set at 100%

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Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.