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Problem Description
Need help with Blackboard? Find contacts here.
Solution
General Help
Call | Information Technology and Services (ITS) 315-443-2677 |
Fall/Spring Hours (Phone Support) | 8 am to 5 pm (Monday through Friday) |
Summer Hours (Phone Support) | 8 am - 4:30 pm (Monday through Friday) |
On the Web |
College of Law
E-mail Chris Harrison or call 315-443-3260
iSchool
E-mail Peggy Brown or call 315-443-9370
Newhouse
E-mail Newhouse Help
School of Education
Fall/Spring Hours | 8:30 am to 5 pm (Monday through Friday) |
Summer Hours | 8:30 am - 4:30 pm (Monday through Friday) |
Walk-in | 050 Huntington Hall |
Whitman School
E-mail Glenn Santa or call 315-443-4192
University College Student Help
The UC Online Help Desk is available to students and faculty enrolled in or teaching University College online courses.
Call | (315) 443-4956 |
Hours | Monday thru Friday, 8:30 a.m. to 4:30 p.m. EST |
Walk-in | University College, 700 University Ave., Suite 226 |
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Blackboard Support Contacts
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Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk. |
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ITS Help
Email help@syr.edu for general Blackboard questions or troubleshooting.
For urgent issues, phone support is available through the ITS Service Center at 315-443-2677.
In-Session Service Center Schedule | |
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Day | Phone Support Hours* |
Sunday | 8 a.m. - Midnight |
Monday | 8 a.m. - Midnight |
Tuesday | 8 a.m. - Midnight |
Wednesday | 8 a.m. - Midnight |
Thursday | 8 a.m. - Midnight |
Friday | 8 a.m. - 5 p.m. |
Saturday | 8 a.m. - 5 p.m. |
*hours may be different during semester breaks
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School/College Help
Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office.
College of Law
Email lawhelp@law.syr.edu
Phone: 315-443-9561
iSchool
Website: iSchool IT Support
Newhouse
Email: newhelp@syr.edu
Phone: 315-443-2436
School of Education
Email: soehelp@syr.edu
Website: SOE Technology Support Group
Phone: 315-443-5002
Whitman School
Email: wsmhelp@syr.edu
Phone: 315-443-2342
University College
Email: uchelp@syr.edu
Phone: 315-443-4956
Other Users
Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.
Sources and Relevant Links
SU's School & College Support Information