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- Some users have reported their keyboard input is "laggy" or types extra characters. And/or the mouse cursor does not track properly.
- Some devices or device drivers are not compatible with RDS in a browser. Use the RDP connection method or another computer if that's an option.
RDS via Remote Desktop
Download a new RDP file (instructions can be found under "Retrieving an RDP file" on this page: https://
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su-jsm.
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atlassian.
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net/wiki/x/
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o4KICQ).
- Server-side updates to RDS may invalidate the RDP file you have saved on your computer. If you experience a connection problem with your RDP file, follow the instructions above to get a new one.
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- The Windows Store version of Remote Desktop and other third party (non-Microsoft) remote desktop applications are not supported by RDS. Use the builtin client (mstsc.exe) on Windows or the Microsoft app on MacOS.
- On Windows, run all available Windows Updates for your system
- On MacOS, ppen your "App Store" application and verify that there's no available updates for the "Microsoft Remote Desktop" app
Get a new Session
Occasionally there can be an issue with an individual RDS session, and re-connecting to a new session can resolve the error.
1) On the RDS computer, search for "taskmgr" and run the "Task Manager" app.
2) In the Task Manager app that comes up, click 'File' and then 'Run new task'.
3) In the "new task" box, type "logoff" and then click 'OK' or press 'Enter'. This will sign you out of your current RDS session.
4) Wait about 30 seconds (this is important so that you do not re-connect to the same session you've just ended)
5) Restart your RDS session from the homepage or RDP file.