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This page is dedicated to information and support for Microsoft Multi-Factor Authentication (MFA) at Syracuse University, also referred to as two-factor authentication (2FA).

About Microsoft MFA

Microsoft MFA

Overview

Multifactor Authentication (MFA) is currently enabled for all Syracuse University Faculty, Staff, and Students accessing SUMail, Office365

applications, and MySlice. MFA is

, MySlice, Blackboard, Syracuse University Zoom, Google Workspace, Kaltura Videos (video.syr.edu), and many other web-based applications.

MFA is an added verification step during authentication that helps to prevent the unauthorized use of NetIDs and passwords by ensuring that only the account owners themselves can access their account.

Commonly described

as  MethodProcessNotesNotify me through the appUses Microsoft Authenticator app to push notificationRecommended option for general use. Allows you to press "Approve" as your second factor.Use verification code from app or tokenUses Microsoft Authenticator app to provide verification codeRecommended option for when internet connectivity is unavailable.Text code to my authentication phoneText to mobile deviceCountry code must be provided and international rates may apply.Call my authentication phoneCall to configured phone numberCountry code must be provided and international rates may apply.

Configuring Your Account

First-time Setup

Follow the How To Configure Microsoft Two-Factor Authentication page 

Get The App

Download and install the Microsoft Authenticator app for Android, iOS, or Windows Phone.

Set up the Microsoft Authenticator app

Follow the 6 Steps provided by Microsoft to setup the Authenticator app with your account.

Modify Existing Microsoft MFA Configuration

You can manage

as two-step, two-factor, or “something you know and something you have.” In this analogy, “something you know” refers to your NetID and password and “something you have” is a timed, unique code generated just for you.

Additional information about two-factor authentication can be found on the Two-Factor Authentication home page. 

Table of Contents

Table of Contents

Available Authentication Methods

There are multiple methods to authenticate with. Your chosen methods can be managed at msmfa.syr.edu


On This Page

Table of Contents
maxLevel3
minLevel3

 

Configuring Your Account

Setting up the Microsoft Authenticator App

First time set-up for Microsoft Multifactor Authentication

Using the Microsoft Authenticator App

Using the Microsoft Authenticator Mobile Application

Modify Existing Multi-factor Authentication

Manage or update your authentication settings at 

msmfa

mfa.syr.edu

. 

Traveling with

Microsoft 2FA including Syracuse Abroad and International Students

MFA

If you are traveling and need to access your

account

MFA protected Syracuse University accounts, be sure to configure authentication methods you will have available prior to traveling. 

You can manage or update your security verification methods at msmfa.syr.edu. 

ITS recommends the mobile application version as it does not require an internet connection once configured. Note that for call or text authentication, your mobile device will require service at your destination. Additionally, if you use the office phone method, an alternative method will be required while traveling. 

Info
titleGoing Abroad?

Syracuse Abroad students should configure their

2FA

MFA as soon as possible

, download and configure the Microsoft app on their mobile device, and take their mobile device when they go abroad. Configuring

.

Configuring the Microsoft Authenticator App before you leave enables your

continuing

access to protected University accounts regardless of location. Students should ensure their authentication methods function correctly

,

and should be sure to have their configured mobile

device

app when they go abroad.

NotetitleCountry Code and Costs

Please note that country code(s) must be provided for phone options, and standard/international message and data rates apply.

No Methods Available While Traveling or Abroad?

 If

 

If you have any limitations which prohibit the use of the

authentication

Microsoft Authenticator App methods while traveling,

please contact

please contact the ITS Help Desk 

Microsoft Support Documents

How to Use Two-Step Verification with Your Microsoft Account

Microsoft Account Security Information

Getting Help

 

Getting Support

For support of the information above, contact the ITS Help Desk

 by calling at

 at 315-443-2677,

by emailing 

  help@syr.edu, or

by stopping into 1-227 CST

visiting the ITS Service Center (Location and hours of Operation).

Faculty and staff are highly

encourage

encouraged to begin support by contacting

their 

their academic or administrative support personnel. 

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