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AUG. 31, 2021

Welcome to the fall semester! We are happy to help you in your studies by providing updates and insights about how you can make the best use of the technology and resources available to you. Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks.

This week’s topics:

  • Starting the Semester Strong
  • Microsoft Office 365
  • Disconnecting Wireless Hotspots
  • Phishing Awareness
  • Rave Guardian Safety Mobile App
  • MySlice Upgrade Sept. 25-26

Starting the Semester Strong

As you get in the swing of a new semester, you want to prioritize connecting with your professors, both in person and online. Be sure to check your Syracuse University email and log in to Blackboard often to receive communications from your instructors. If you can’t access a course on Blackboard, ask the instructor to make the course available to you. Also, please note that some messages sent through Blackboard wind up in recipients’ junk email folders, so be sure to check your junk folder as well as your inbox.

Microsoft Office 365

All Syracuse University students are encouraged to have a computer running Microsoft Office or Office 365. Active students can download and install Microsoft Office desktop applications for free. Visit Answers to learn more about Office 365.

Disconnecting Wireless Hotspots

Syracuse University network administrators have detected several wireless access points or “hotspots” coming from personal devices across campus. Wireless access points and hotspots are not permitted on campus because they can cause interference and disrupt the normal use of University-provided wireless access by students, faculty and staff. If you currently use a hotspot, please disconnect it. If you need help connecting your devices to AirOrangeX, you can review step-by-step instructions or call the ITS Help Desk at 315.443.2677.

Phishing Awareness

Criminals use malicious email to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. These phishers sometimes try to make their emails look real by using companies’ or institutions’ logos, fonts and colors. Urgent demands also are common (for example, “Reply with your password within 24 hours or your account will be closed!”). You can learn more about identifying phishing emails on Answers.

Rave Guardian Safety Mobile App

Students are encouraged to download Rave Guardian, a free app created by Rave Mobile Safety, which the University already uses to send Orange Alerts via platforms such as email, phone and text. With Rave Guardian, users can receive important campus notifications, communicate with the Department of Public Safety and gain access to helpful resources. You can download the Rave Guardian app in the Apple or Google Play stores by searching for “Rave Guardian.”

MySlice Upgrade Sept. 25-26

MySlice is getting a new look in September! You can find more information on the enhanced navigation and user experience, including screenshots and customization options, on the MySlice Upgrade Answers page. Please note that MySlice will be unavailable during the weekend of Sept. 25-26 to allow for the implementation of this upgrade.

Thank you—and go Orange!


AUG. 24, 2021

We are happy to welcome students back to campus this week! If you haven’t left for campus yet, be sure to configure and verify you’ll have access to your two-factor authentication methods. You can manage your two-factor authentication methods at netid.syr.edu.

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