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This document describes how customers will use the Orange Tracker (OT) customer online portal. Anyone who creates a ticket and requests help from a project support team is a customer. Customers can be students, faculty, staff, alumni, and external users. Creating a ticket or raising a request is typically done through email by sending a message to the project.

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Note
Customer Portal URL is TBD.

https://su-jsm.atlassian.net/servicedesk/customer/portals

Click on the Log in button in the upper right-hand corner

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