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Overview
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This document describes how customers will use the Orange Tracker (OT) customer online portal. Anyone who creates a ticket and requests help from a project support team is a customer. Customers can be students, faculty, staff, alumni, and external users. Creating a ticket or raising a request is typically done through email by sending a message to the project.
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| Customer Portal URL is: |
Click on the Log in button in the upper right-hand corner
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Once you are logged in, you can view all your requests from the Requests button in the upper right-hand corner
Clicking on one the the links will display all your requests, in all projects. Here you can search by keywords and filter by status
Clicking on one of the issues will bring up the request where you can follow up if needed.
Searching for Articles - Future Function
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This functionality will made available on a rolling basis Q3 FY24. |
Customer portal users will be able to search the knowledge base and find articles to solve the problem they are having.
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This functionality will made available on a rolling basis Q3 FY24. |
Customer portal users to be able to submit a request for help with certain project teams.