This document describes how customers will use the Orange Tracker (OT) customer online portal. Anyone who creates a ticket and requests help from a project support team is a customer. Customers can be students, faculty, staff, alumni, and external users. Creating a ticket or raising a request is typically done through email by sending a message to the project.
Future additions New functionality will be to search added, in the near future, to enable searching for knowledge base articles to self serve your problem and to raise requests with certain specific service teams.
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Signing into the Customer Portal
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Syracuse University members will use their 'syr.edu' email address to log in and will see the Microsoft Azure SSO login page.
Outside External users may use their email address they used to raise a request, or create an a new account. Existing users will use their Atlassian account to complete the login process
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Clicking on one the the links will display all your requests, in all projects. Here you can search by keywords and filter by status
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