Welcome to Zoom Video Conferencing at Syracuse University!

Engage, educate, and collaborate with HD-quality video and audio.  

Zoom is a communication tool that includes meetings, chat, phone, and webinars to engage, educate, and collaborate with HD-quality video and audio.

When signing into Zoom, you must use the Sign In with SSO (single sign-on) option and your Syracuse University credentials.

Table of Contents

Recommended Account and Meeting Settings

While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to their first meeting.

ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. 

More about Zoom accounts and meeting settings:

Zoom Account Features and Settings

Best Practices for Securing Your Virtual Classroom

Zoom Meeting and Webinar Passwords 

New Security Toolbar Icon for Hosts

Webinars and Large Meeting Support

Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 1,000 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page. 

Faculty and staff looking to acquire webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.

Zoom How-To's

Below you will find instructions on joining, creating, and managing Zoom meetings. Additional how-to's and links to Zoom support documentation is available in the Zoom support section. 

Creating and Scheduling Meetings

Zoom offers multiple methods to schedule a meeting including via desktop client and via the Zoom web interface. 

Step-by-step instructions are available on the Scheduling Meetings Zoom page. 

Need to add Zoom meetings to Blackboard? Find details and instructions on our Zoom in Blackboard page. 

Managing Zoom Meetings

Once a meeting has started, the host or co-host can control several aspects of the meeting such as muting or removing participants to prevent unwanted interruptions. 

Step-by-step instructions are available on the Managing Participants in a Meeting Zoom page. 

Immersive View

Zoom offers a new way to view participants in a meeting or webinar. In Immersive View, the hosts arranges participants in a single virtual background.

Requirements:

• All clients must have their Zoom desktop client to version 5.6.3 or higher. Participants who have an earlier version of the Zoom desktop client will see other participants with a black background and will be prompted to update their Zoom client which may be disruptive
• The Immersive View feature is disabled by default, you must enable before starting a new meeting or webinar.

Notes:

• Participants can’t change their view once the host enables Immersive View. If a participant prefers Speaker or Gallery View for example, they won’t be able to select it.
• Participants are unable to pin another person. So if an ASL interpreter is present, it will be necessary for the host to assign one of the Immersive View “seats” to the interpreter, preferably a seat nearest the main speaker. This may be problematic with some of the views that only allow 2-6 seats.
• ASL interpreters should be aware that they may need to move back from their camera so that there is room for all gestures to be seen.
• If the host enables screen share the Immersive View is temporarily disabled and participants will see the shared screen with either Speaker or Gallery View. Immersive View will resume when the host stops sharing.
• Participants may have to look for the ASL interpreter if the host enables screen share.
• Immersive View is not recorded. The recording will capture either Speaker or Gallery View, whichever was last active when Immersive View was activated.

Zoom Cloud Recordings

Zoom offers the ability to record meetings in the cloud. By default, cloud recordings are disabled. Follow the steps below to enable cloud recordings as well as to locate and download your existing Zoom cloud recordings.

Zoom Public Marketplace Apps

The Zoom Marketplace has a number of apps that can enhance the Zoom experience. These apps can help streamline data between systems, like Zoom and Blackboard. For a growing list of apps, including those approved, denied, and pending approval, see our Zoom Public Marketplace Apps page. 

Connecting an Otter.ai Account to Zoom

Syracuse University does not currently provide licensing for Otter.ai. However, users can connect a personal Otter.ai account to their Syracuse University Zoom account.

Zoom Support Documentation and FAQs 

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Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.

Below you will find additional links to Zoom provided support documentation, tutorials, and more. 

Zoom Frequently Asked Questions

Zoom Meeting & Webinar How-To's

Hiding or Showing My Video on My Display

Video Captioning Resources

Zoom Live Transcripts

Support during the COVID-19 pandemic

Zoom Training

Using Zoom in Blackboard

One Minute Video Tutorials

Zoom Training Sessions — Teaching with Zoom

Support for Zoom Administrators

Getting Started with Reporting & Dashboard

Meeting and Phone Statistics

Syracuse Zoom Licensing Information

Getting Help

For support on the information above, contact the  ITS Help Desk  by calling at 315.443.2677 or by emailing  help@syr.edu.