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Only shared mailboxes that have been migrated to SUMail can be added into Outlook.

To find out if the mailbox you need has been migrated, please contact your academic or administrative support personnel.

Once the shared account has been migrated, follow the steps below to add the account to your Outlook desktop client.

1. Launch Outlook
   
   
2. Click on File
   
   
   
3. Click on + Add Account
   
   
   
   
   
4. If prompted, choose Office 365 
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    Enter the email address for the shared mailbox and click Connect
   
    
5. If prompted, choose Office 365 
   
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6. Click on Sign in with another account
   
   
   
   
7. Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in
   
   
   
   
   
8. Enter in the password for your email account
   
   
   
   
9. When prompted, authenticate with your two-factor authentication method (2FA)
   
   
   
   
10. It may take a moment to link the shared mailbox then you will see a prompt that states "Account successfully added." Click Done and restart Outlook
    
    
    
    
11. After you restart Outlook, you will see the shared mailbox added and it is now ready to be used.
    

1. Launch Outlook
   
   
2. Click on Outlook > Preferences
   
   
   
3. Click on Accounts
   
   
   
   
4. Click on the + in the bottom left corner and click New Account...
   
   
   
   
5. Enter in the email address for the shared mailbox
   
   
   
6. Click on Sign in with another account
   
   
   
7. Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in
   
   
   
8. Enter in the password for your email account
   
   
   
9. When prompted, authenticate with your two-factor authentication method (2FA)
   
   
   
10. It may take a moment to link the shared mailbox. Click Done
    

Sign in to your account at sumail.syr.edu

1. Launch Outlook
   
   
2. Click on your image/your initials in the upper left corner
   
   
   
   
3. Click on the (+) Envelope icon
   
   
   
   
   
4. Click on Add Shared Mailbox
   
   
   
   
5. Enter the email address of the shared account
   
   
   
   
6. The shared account will now appear in your side bar and is able to be accessed