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Syracuse University has established email as a primary vehicle for official communication with students, faculty, and staff. An official email address is established and assigned by Information Technology and Services (ITS) for each student, and current faculty and staff members. All University communication sent via email will be sent to this address. Every user of SU email accounts should be aware of the Syracuse University email policy. 

New students

• Newly matriculated students are assigned an official email address usually within a few days after they have submitted their Admissions Acceptance Form (undergraduate) or the Intent to Register Form (graduate, Law), paid tuition deposit, been confirmed as matriculated and have activated their NetID.
• First-time non-matriculated students (e.g. University College) are assigned an official email address usually within a day after they have submitted their registration.

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Faculty and Staff

• Official email accounts for Faculty and Staff are established in Exchange the University's internal email system, operated and supported by ITS and departmental computing support staff. Microsoft Outlook is the standard email application used with Exchange.
• In addition to ITS email, faculty and staff may obtain email accounts on departmental servers. Check with your department's computing support staff to see what options are best for you.
• Mobile device setup for Exchange.
• Your password is managed on the NetID Services page at http://netid.syr.edu.

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Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.