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1. Log on to SUMail by visiting http://sumail.syr.edu and entering in your email address and new password
   
   1. Please note: After changing your password it can take up to one hour for our email system to recognize that new password. If you are unable to log in right away please check back in one hour.
      
      
2.  Select the gear icon in the upper right corner and choose "Mail" from the menu. 
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3. Select "ForwardingRules" and ensure that "Stop forwarding" is selected.
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5. Click on the "Save" icon
6. Select "Inbox and sweep rulesunless you created a specific rule,  "You haven't created any rules yet" is listed.
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7. If you see a rule that you did not create, such as the rule shown below,  click the "trash" icon to delete it.
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8. Select "Sweep" and ensure that you delete any Inbox and Sweep rules that you have not personally set up. To delete a rule, select it and click on the "trash" icon.  
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9. Click on the "Save" icon
10.  Select "Block or allowImage Added
    
    
11.  Select "Junk email" and ensure that there are no blocked senders that you have not personally set up, especially syr.edu addresses. To delete a blocked sender, select it and click on the "trash" icon.  Image RemovedClick on the "Save" icon
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12. Select "Message handling" and verify that under Message Options, when signing out the "Empty my deleted items folder" does NOT have a checkmark next to it.
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13.  Go back to your inbox and make sure that you delete any emails in  "Sent" and "Draft" folders that you did not create.
    
    
14. Make sure to check your "Deleted Items" folder and verify that no emails were put there maliciously.
    
    

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Video Instructions

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