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Troubleshooting steps and documentation for other issues related to SUMail can be found on the Email at Syracuse University homepage. |
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- Log on to SUMail by visiting http://sumail.syr.edu and entering in your email address and new password
- Please note: After changing your password it can take up to one hour for our email system to recognize that new password. If you are unable to log in right away please check back in one hour.
- Please note: If you have not yet set up Microsoft Two-Factor Authentication (more information here: https://answers.syr.edu/x/2AAeAw), you will be prompted to do so before being able to login.
- Select the gear icon in the upper right corner and choose "Mail" from the menu.
- Select "Rules" and ensure that unless you created a specific rule, "You haven't created any rules yet" is listed.
- If you see a rule that you did not create, such as the rule shown below, click the "trash" icon to delete it.
- Select "Sweep" and ensure that you delete any Sweep rules that you have not personally set up. To delete a rule, select it and click on the "trash" icon.
- Select "Junk email" and ensure that there are no blocked senders that you have not personally set up, especially syr.edu addresses. To delete a blocked sender, select it and click on the "trash" icon. Then click "Save" above.
- Select "Message handling" and verify that under Message Options, when signing out the "Empty my deleted items folder" does NOT have a checkmark next to it. If it does, remove the checkmark and click "Save" above.
- Go back to your inbox and make sure that you delete any emails in "Sent" and "Draft" folders that you did not create.
- Make sure to check your "Deleted Items" folder and verify that no emails were put there maliciously.
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Getting Help
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