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To view troubleshooting documents for other issues related to SUMail please visit our homepage: Email at Syracuse University |
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Step By-Step Guide
Follow the steps below:
- Log on to SUMail by visiting http://sumail.syr.edu and entering in your email address and new password
- Please note: After changing your password it can take up to one hour for our email system to recognize that new password. If you are unable to log in right away please check back in one hour.
- Select the gear icon in the upper right corner and choose "Mail" from the menu.
- Select "Forwarding" and ensure that "Stop forwarding" is selected.
- Click on the "Save" icon
- Select "Inbox and sweep rules" and ensure that you delete any Inbox and Sweep rules that you have not personally set up. To delete a rule, select it and click on the "trash" icon.
- Click on the "Save" icon
- Select "Block or allow" and ensure that there are no blocked senders that you have not personally set up. To delete a blocked sender, select it and click on the "trash" icon.
- Click on the "Save" icon
- Select "Connected accounts" and ensure that there are no connected accounts that you have not personally set up. To delete a connected account, select it and click on the "trash" icon.
Click on the "Save" icon
Video Instructions
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