This document describes how customers will use the Orange Tracker (OT) customer portal. Anyone who creates a ticket and requests help from a project support team is a customer. Customers can be students, faculty, staff, alumni, and external users. Creating a ticket or raising a request is typically done through email by sending a message to the project.
Future additions will be to search for knowledge base articles to self serve your problem and to raise requests with certain teams.
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Signing into the Customer Portal
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