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- The RDS service is hosted on servers at SU's main campus. Geographic distance from Syracuse, as well as other ISP and home network issues can impact RDS performance.
- For optimal performance, we recommend connecting your computer directly to your router with an ethernet cable
- The RDP connection method relies on UDP traffic which is more susceptible to network latency. If you experience slowness or frequent disconnections, please try using the browser (HTML5) connection.
- If you're using a wireless connection, make sure you have a good signal strength and that your wireless device drivers are up to date
- VPN's, including corporate VPN's on business-owned devices, may be routing your RDS traffic inefficiently and cause performance issues. Try disabling it.
- If you're sharing a network connection, make sure no one else is hogging bandwidth with activities like gaming or streaming video
- Run a connection speed test available here: http://speedtest.syr.edu and include the results with any report of performance-related issues.
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