RDS is a complex service, and things will inevitably go wrong. Please look over the information below if you run into problems. We will update this page with information as it becomes known to us.

Connection

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to SU campus

• The RDS service is hosted on servers at SU's main campus. Geographic distance from Syracuse, as well as other ISP and home routing network issues can impact RDS performance.Run a connection speed test available here:  http://speedtest.syr.edu and include the results with any report of performance-related issues.
  • For optimal performance, we recommend connecting your computer directly to your router with an ethernet cable
  • If you're using a wireless connection, make sure you have a good signal strength and that your wireless device drivers are up to date
  • VPN's, including corporate VPN's on business-owned devices, may be routing your RDS traffic inefficiently and cause performance issues. Try disabling it.
  • If you're sharing a network connection, make sure no one else is hogging bandwidth with  activities like gaming or streaming video
• Run a connection speed test available here:  http://speedtest.syr.edu and include the results with any report of performance-related issues.

RDS in your browser

As a first step, clear your web browser's cache, or try using a different browser you haven't used previously to access RDS. Instructions to clear the cache for various OS/browsers are below:

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