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Download a new RDP file (instructions can be found under "Retrieving an RDP file" on this page: https://answers.syr.edu/x/GopDBg).
- Updates to individual school's lab environments may require that you get a new RDP file in order to connect properly. Note, this doesn't apply if you're connecting to RDS in your browser.
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- Server-side updates to RDS may invalidate the RDP file you have saved on your computer. If you experience a connection problem with your RDP file, follow the instructions above to get a new one.
Make sure you are using a supported RDP client and that it is fully up-to-date.
- Note: the The Windows Store version of Remote Desktop and other third party (non-Microsoft) remote desktop applications are not supported by RDS. Use the builtin client (mstsc.exe) on Windows or the Microsoft app on MacOS.
- On Windows, run all available Windows Updates for your system
- On MacOS, ppen your "App Store" application and verify that there's no available updates for the "Microsoft Remote Desktop" app
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