Add Printers & Release Jobs on Windows (for Students)

Learn how to add the school's network printers to your personal laptop (Windows).

This only applies to non-school owned (personal) computers. Printers are pushed automatically to lab computers.

Printing only works on campus.

1 How to add an ARCH network printer
2 Adding Luma - Special procedure
3 Fix Access Denied Error
4 How to release your print job
5 How to add funds to your printing account

How to add an ARCH network printer

Before going further, you will need to install the SU Azure VPN following these directions (not needed if you are at the Fisher Center in NYC).

Once you have the VPN installed, before adding the printers, start the VPN app and sign in. When you are done adding the printers, disconnect the VPN.
Every time you want to print, you'll need to first start the VPN, then send the print. When done printing, disconnect the VPN.

Right click the Windows start button and choose Run.
Enter \\arch-print.ad.syr.edu and click OK.
A login box should appear. Fill in your NetID and password. Your NetID must have ad\ in front.
Enable 'Remember my credentials'. (Don't forget or you will encounter access denied errors later in the process!)
A list of printers will appear. Double click a printer to add it. Learn about the various Plot Room printers here.

Choose the Postscript printer whenever you see two names for the same printer.
The Connecting box will say 'Looking for a driver' and then may say 'Downloading a driver'.
If you get an error message such as 'access denied', follow the steps below under the 'Fix Access Denied Error' but instead of changing the password, remove the entry. Then go back to Step 1 and start again.
The printer should then be available for printing. It will also appear under Windows Settings > Devices > Printers & Scanners.
Repeat this process as many times as you like to add the various printers.

Adding Luma - Special procedure

If you get an 'access denied' message when trying to add ARCH-Luma-Postscript or a 0x00000709 error, follow these steps.
1. Download the Luma Postscript driver here.
2. Move the driver file to its own folder (create a folder and copy or move the file into it).
3. Unzip/Extract the file. You should be left with a folder called 1.35 PS3.
4. In the Windows search box, type 'control panel' and open the app.
5. Under Hardware and Sound, click 'View devices and printers'.
6. Windows 10: Single click on any one of the existing printers. This will cause a new menu item to appear at the top called 'Print server properties'. Click Print server properties.
  
  Windows 11: Under Printers & Scanners, scroll down to Related settings and click Print server properties.
7. In the Print Server Properties box, click the Drivers tab. Then click the Add button.
8. The Add Printer Driver Wizard will start. Click Next and click Next again.
9. Click 'Have Disk'. Click 'Browse'. Now browse to find the folder you unzipped/extracted, which was called '1.34 PS3' unless you renamed it. Keep browsing all the way down to the 'StandardFonts' subfolder. It's several levels deep.
10. Once you are inside StandardFonts, you should see a file called OEMSETUP.INF. Select this file and then click Open.
11. Click the OK button.
12. A list of printers will appear. Scroll down the list and select 'OCE PlotWave 360 PS', then click Next.
13. Wait up to 30 seconds while the driver installs. Then click the Finish button.
14. Now that the Luma driver is installed, go back to Step 4 in the previous section and double click the printer to add it.