Please use this FAQ as a general guide to help you make your request to the iSchool's Marketing & Communications Request form.
How is the Marketing & Communications Request Board different from an Orange Tracker/IT Ticket?
Use Orange Tracker if you have issues for the IT team at the iSchool, such as classroom technology, your computer, software, or your phone system.
You should also send your digital sign submissions to Orange Tracker. Read our Digital Sign guide
A request to the Marketing & Communications board will add it directly to the queue to our Marketing & Communications team.
When I make a request to the Marketing & Communications Request Board, does that mean my project will automatically be completed by the deadline I requested?
A request is considered the official start of your communication with the Marketing & Communications team regarding your project. You will receive an immediate email confirmation confirming your request.
Depending on the nature and scope of the request, we may schedule a follow-up meeting to better understand your goals and discuss how we can best serve your needs.
How far in advance should I make my request?
We created a Lead Time Guide to help you best decide when to make your request. In general, the earlier you make your request with complete information, the easier it is for us to prioritize and properly plan for your request.
What information should I include in my Marketing & Communications request?
Please include all relevant documents as well as a deadline. We have updated the request form to allow for 3 file uploads within a request.
Please explain the full scope of the project, its importance and unique needs, and a deadline. The more more information you provide up front, the easier it will be for us to get started.