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Each feature available by Handshake is broken down in the same format as the navigation pane found in Handshake. With each section you should find Direct from Handshake Resources, Direct from SU Resources, Pro Tips, and more.

For all internal SU support regarding Handshake, please contact handshake@syr.edu.

For external support direct from Handshake, please submit a ticket.

Depending on your experience using Handshake, you may find the best results using the internal system first. If a question cannot be answered, it will be elevated from internal to external by our internal handshake support team.

Historical Data

Handshake was implemented at SU in 2018. All information requests needed for data prior to 2018 should be made to handshake@syr.edu.

Direct from Handshake

Academy: New to Handshake | Maximizing Student Use of Handshake | Handshake Mobile App

Help Center: New to Handshake | Helping Students Get the Most from Handshake | Student Homepage FAQs



Customizing your Handshake Account to your Scope
Default Search Filters

Handshake has quite a few areas that can have default search filters so that whenever you explore Handshake as a Career Services practitioner, you are seeing the content relevant to your scope. For example, as you explore Handshake, if you are associated with a specific School or College, you might want to only see Appointments, Jobs, Events (and more) that are only relevant to the industries, majors, major groups, or Staff of your School or College.

The following areas can have default search filters (expand each category to see examples):

 1. Students

Manage (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office may have the following search filters:
      1. School Year = Freshman, Sophomore, Junior, Senior
      2. label = [ school or college label ]
      3. Not Labels = alumni
      4. Other = Is Activated
    2. An Undergraduate Career Services that utilizes the Assigned To field for their students may have the following search filters:
      1. School Year = Freshman, Sophomore, Junior, Senior
      2. label = [ school or college label ]
      3. Not Labels = alumni
      4. Assigned To = [ Career Advisor Name ]
      5. Other = Is Activated

Experiences (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office may have the following search filters:
      1. First, click view of choice (e.g.: Pending)
      2. Template = [ Template(s) names associated with your office or templates within your scope ]
 2. Communicate

Resources (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office may have the following search filters:
      1. Author = [ Author Name ]
        1. Be advised, some of the Handshake Resources that are for the University are posted as Anonymous and will not show up if you add a specific author name.
 3. Schedule

Events (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office wants to see all related employer events at SU may have the following search filters:
      1. Employer Host Industry = [ Industries related to your particular School or College ]
    2. An Undergraduate Career Services office wants to see only events hosted by your office may have the following search filters:
      1. Career Center = [ School or College Career Center ] OR Labels [ School or College Office Event Label ]

Fairs (jump here to for a walk through)

Appointments (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services Advisor wants to see only their appointments may have the following search filters:
      1. Staff Member = [ Career Advisor Name ]
    2. An Undergraduate Career Services Advisor or Director wants to see all office appointments may have the following search filters:
      1. Staff Member = [ Career Advisor Name 1, Career Advisor Name 2, etc. ]
 4. Postings

Jobs (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office at a particular School or College wants to see all related pending jobs may have the following search filters:
      1. First, click view of choice (e.g.: Pending)
      2. Salary Type = Paid
      3. Employer Industry = [ Industries related to your particular School or College ]
      4. School Year = Freshman, Sophomore, Junior, Senior
      5. Other = Exclude Posted to All Majors

Interviews (jump here to for a walk through)

 5. Relationships

Employers (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office at a particular School or College wants to see all related pending employers may have the following search filters:
      1. First, click view of choice (e.g.: Pending)
      2. Industry =  [ Industries related to your particular School or College ]

Contacts (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office at a particular School or College wants to see all related employer contacts may have the following search filters:
      1. Labels = [ School or College contacts label, e.g.: ecs - contact ]
    2. An Undergraduate Career Services office at a particular School or College wants to see all related employer contacts, but only those who are also recruiters may have the following search filters:
      1. Labels = [ School or College contacts label, e.g.: ecs - contact ] + [ School or College recruiter label, e.g.: ecs - recruiter ]
 6. Data

Analytics (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office at a particular School or College wants to see only their favorite reports may have the following search filters:
      1. Show favorites only is checked
    2. An Undergraduate Career Services Advisor at a particular School or College wants to see only reported related to Students may have the following search filters:
      1. Report Type = Students


It is highly recommended to explore these areas of Handshake as soon as possible and spend some time adding in filters relevant to your School, College, Unit, or scope.



Tips from Syracuse University

Direct from Syracuse University

Syncing Handshake Calendar to SUMail

Employer Account Login

School Settings: Career Services Staff Roles and Permissions

Other Relevant Spaces

/wiki/spaces/CSHUB/overview: Overview and growth support for Career Services staff members of all proficiency levels.

/wiki/spaces/CSHUB/pages/154731019: Breakdown of Career Systems available to all Career Staff and Students.

FAST Request Process for Career Staff Accounts

Account Request: Career Staff Account

Navigate Career Services Handshake Hub

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Request a Feature

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Need support? handshake@syr.edu