Troubleshooting Dymo Label Printers for Handshake Events

Make sure the correct printer software is installed on your machine. If you have a Dymo 450 turbo the software should be version 8.7.3 DYMO Label Software v.8.7.3. If you have a Dymo 550 Turbo the software should be version 1.4.4 DYMO Label Software v.1.4.4
If the printers and laptops are labeled with numbers, please keep those numbers together. Printer 1 plugs into laptop 1 and so on.

Is the label printer plugged in?
- The cables are very loose and can become unplugged easily. Please be sure to check the cables first. There is a blue power light on the front of the printer that is illuminated when plugged in but the USB-A to USB-B cable (the one that goes from printer to laptop) can also come loose on the back of the printer.

Handshake shows a green bar and says it’s printing but the badges don’t print:
- Is there more than one printer in the laptop printer settings?
  - Sometimes when plugged in multiple times or if a different printer is plugged in, a duplicate printer can be created in the laptop printer settings. To fix this:
    - Unplug the dymo printer
    - Search “printers” in the search bar at the bottom toolbar
    - Select the “Printers and Scanners” system settings
    - Look for Dymo printers and if there is more than one, remove the printers by clicking on the printer and selecting “Remove Device”
    - When you plug the printer back in, it should create only one printer and that is what should be used as default when swiping in.

If all else fails, either swipe the user into a different machine to print their name badge or have them handwrite their name.

For further assistance contact:

Chris Maldonado

SE Information Technology x1436