Student Pages for WeVideo
Student Pages for WeVideo
This page covers what student learners need to complete a WeVideo interactive video assignment, including step-by-step guidance, player tools, and troubleshooting tips.
⏬ Table of Contents
Browser and Device Checklist
Most playback and loading problems in WeVideo come down to browser settings or device choice. Check the list below that matches how you’re accessing your assignment before you contact support.
Desktop or Laptop
Use the latest version of Chrome
Video won’t load - clear your browser’s cache and cookies
Disable browser extensions
Try a different network and turn off any VPN if you’re on wireless.
Make sure third-party cookies are enabled in your browser.
Avoid incognito or private browsing mode; it can prevent data from transferring correctly.
Tablet or Mobile Device
Use the Chrome browser instead of your LMS app or built-in Safari.
Make sure your iOS version is up to date.
Check that pop-ups aren’t blocked and cross-site tracking/third-party cookies are allowed in your browser or app settings.
If possible, switch to a desktop or laptop for the most reliable experience.
Note: If your assignment includes a video from an outside source like YouTube or Vimeo, you may need to select play twice — once on the WeVideo player and once on the embedded video — due to browser autoplay restrictions.
How to Complete a WeVideo Assignment
Open the assignment from your Blackboard course, then watch the video and respond to each interaction as it appears. Select Submit when prompted for a question. Use notes, captions, the transcript, or playback settings along the way if they help you learn more effectively, and finish the full assignment before closing the page.
Common Problems and What to Try
WeVideo performance issues are often related to browser compatibility, local device performance, or network connection quality.
Issue | What to try first | When to get help |
|---|---|---|
Video will not load or play | Refresh the page, reopen the assignment, and try another supported browser. If the video uses an outside source like YouTube or Vimeo, check whether you need to select play a second time on the embedded video. | Get help if the issue continues in multiple browsers or on another device. |
Audio problems | Check your device volume, player settings, headphones, and browser permissions. | Get help if audio is missing only in WeVideo after other media works normally. |
Captions or transcript are not visible | Look for the caption control or transcript area and refresh the player. | Get help if the assignment should include these tools but they never appear. |
Response will not submit | Check that all required fields are completed and try submitting again after a refresh. | Get help if your answer repeatedly fails to save or submit. |
Progress seems stuck | Make sure you completed the current checkpoint or question before moving on. | Get help if the assignment does not advance after required steps are completed. |
Scoring, Feedback, and Retakes
Depending on how your instructor set up the assignment, some questions may be graded automatically, while others may be graded later. Feedback may be available after you submit your response or after the entire assignment is graded by the instructor.
Auto-graded items may show results right away.
Written or discussion responses may need instructor review.
Retakes may be available if your instructor allows additional attempt.
More Help
If you still need help, use these resources:
Blackboard and course support: help@syr.edu