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  • Call Center Reporting for Supervisors
  • Quick Reference Guide - Cisco IP Phone
  • Soft Phone - Cisco IP Communicator
  • WebEx Softphone Setup Instructions
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    Quick Reference Guide - Cisco IP Phone
    Updated Mar 25, 2022

      Quick Reference Guide - Cisco IP Phone

      Mar 25, 2022

      Contents

      • 1 Contents
      • 2 Place a Call
        • 2.1 Internal Calls  (5 Digit Extensions)
        • 2.2 Local Calls
        • 2.3 Long Distance Calls
        • 2.4 Emergency (911) Calls
      • 3 Answering & Ending a Call
        • 3.1 Ignore a Call (Divert)
      • 4 Redial a Number
      • 5 Corporate Directory
      • 6 Hold And Resume A Call
      • 7 Transfer a Call
      • 8 View Call History/Place Calls Via Call History
      • 9 Conference Calls
        • 9.1 Start a Conference Call
        • 9.2 Remove Participants
      • 10 Change Ringtone
      • 11 Voicemail
        • 11.1 Personalizing Your Voicemail
        • 11.2 Message Waiting Indicators (MWI)
        • 11.3 Retrieving Your Voice Messages
        • 11.4 Direct Transfer to Voicemail
      • 12 Tips and Shortcuts
        • 12.1 How do I setup Speed Dials?
        • 12.2 How do I Transfer a Voicemail? 
        • 12.3 How do I Forward All?
        • 12.4 Voicemail Shortcuts 
      • 13 Cisco 88XX Phone Schematic

      Place a Call

      • Dial a number and then lift the handset.

      • Lift handset and dial a number.

      Internal Calls  (5 Digit Extensions)

      • Dial a user's 5 digit extension to call to an internal phone.

      Local Calls

      • Example: Dial 8+(315)-XXX-XXXX

      Long Distance Calls

      • Example: Dial 8+1+(607)-XXX-XXXX

      Emergency (911) Calls

      • Dial 911, OR Dial 8+911.

      Answering & Ending a Call

      • Lift handset or press the 'Answer' softkey to answer a call.

      • Hang-up handset or press the 'End Call' softkey to end a call.

      Ignore a Call (Divert)

      • When the phone is ringing, but you want to send the caller directly to your voicemail, press the 'Decline' softkey.

      Redial a Number

      • Press 'Redial' softkey (redials last call placed / received / missed) OR

      • Lift the handset and press the bottom dot on the 'Navigation Panel' to select a number from your call history.

      Corporate Directory

      1. Press 'Contacts'.

      2. Select 'Corporate Directory'.

      3. Select either First Name, Last Name or Number.

      4. Enter the search criteria, press 'Submit', and select a contact.

      5. Press 'Dial' to place a call to the contact.

      Hold And Resume A Call

      1. To place call on hold, press 'Hold' button.

      2. To retrieve call, either press the 'Resume' softkey or 'Hold' button.

      Transfer a Call

      1. Verify that you are in an active call (not on hold).

      2. Press 'Transfer'.

      3. Enter the transfer recipient’s phone number.

      4. Wait for the recipient to answer or skip to Step 5.

      5. Press 'Transfer' again.

      View Call History/Place Calls Via Call History

      1. Press the top dot on the 'Navigation Panel'.

      2. Scroll and select the number you would like to call back.

      Conference Calls

      Start a Conference Call

      1. Establish the first call, press 'Conference' button.

      2. Enter the participant’s phone number.

      3. Press 'Conference' softkey to add participant to your call.

      4. Repeat to add additional participants.

      Remove Participants

      1. While in a conference, press 'Show Details'.

      2. Highlight the participant’s name and press the 'Remove' softkey. Note: You can only remove participants if you initiated the conference.

      3. Hang up or press 'End Call' softkey to end your own participation. 

      Change Ringtone

      1. Press 'Applications'.

      2. Select 'Settings'.

      3. Select 'Ringtone'.

      4. Press 'Play' to play the ringtone or push 'Set' to select the ringtone.

      Voicemail

      Personalizing Your Voicemail

      Initial Setup

      1. Press the 'Messages' button.

      2. Enter the default PIN (51225) then #

      3. Follow the prompts to record your name, greeting and a personal PIN.  *If needed your System Administrator can reset your PIN.

      Message Waiting Indicators (MWI)

      • Solid red light on your handset.

      • Message Icon on a line.

      Retrieving Your Voice Messages

      By default all voicemail will be sent to your email.  If you do not have email access you can perform the following actions:

      • Dial 3-3900 OR press the 'Messages' button.

      • When calling from outside, dial (315) 443-3900 and press *. Follow the voice prompts.

      Direct Transfer to Voicemail

      1. While on a call, push the 'Transfer' softkey.

      2. Hit # and then dial the 5 digit extension.

      3. Select 'Transfer' Again.

      Tips and Shortcuts

      How do I setup Speed Dials?

      1. Use a web browser and access https://voip.syr.edu/ucmuser  

      2. Use your Syracuse University NetID and password to login.

      3. Click the 'Phones' tab.

      4. Click 'Phone Settings'.

      5. Click 'Speed Dial Numbers' and select 'Add a New Speed Dial'.

      6. When entering in the number, be sure to press 9 first, e.g. 8+1+(315)-555-1234.

      How do I Transfer a Voicemail? 

      1. You can simply forward the email with the attached voicemail.

      To Forward via the Phone prompts:

      1. Listen to the new message.

      2. Hit 5 to forward.

      3. Provide an introduction.

      4. Hit ## , enter the extension, and then #.

      How do I Forward All?

      1. To forward calls, press the 'Forward all' softkey.

      2. Either:

        1. Enter the phone number, e.g. 8+1+(315)-443-1234 OR

        2. To forward all calls to voicemail, press 'Messages'.

      3. To cancel call forwarding, press 'Forward off'. 

      Voicemail Shortcuts 

      Main Menu:

      • 1 - Hear new Messages

      • 3 1 -  Review Saved Messages

      • 3 2 -  Review Deleted Messages

      • 4 1 -  Change Greetings

      • 4 1 2 - Switch to Alternate Greeting

      Listening to Voicemail:

      • # -  Next Message

      • 1 -  Restart a message

      • 2 -  Save

      • 3 - Delete

      • 8 - Pause

      Cisco 88XX Phone Schematic

      Image of Cisco 88XX IP Phone with Button Locations
      Image of Cisco 88XX IP Phone with Button Locations



      Label

      Description

      Function

      Label

      Description

      Function

      1

      Handset Light Strip

      Indicates an incoming call (flashing red) or new voice message (steady red).

      2

      Phone Screen

      Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

      3

      Programmable Feature Buttons

      Image of Programmable Feature Buttons
      Image of Programmable Feature Buttons

      Phone lines and intercom lines

      Buttons illuminate to indicate status:

      • Green, steady: Active call

      • Green, flashing: Held call

      • Privacy in use, one-way intercom call, DND active, or logged into Hunt Group .

      • Amber, flashing: Incoming call or reverting call

      • Red, steady: Remote line in use (shared line or Line Status)

      • Red, flashing: Remote line on hold

      4

      Softkey Buttons

      Image of Softkey Buttons
      Image of Softkey Buttons

      Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. 

      5

      Navigation and Select Button

      Image of Navigation and Select Button
      Image of Navigation and Select Button

      The Navigation and Select button allows you to scroll through menus, highlight items and select the highlighted item.

      6

      Release Button

      Image of Release Button
      Image of Release Button

      Ends a connected call or session.

      7

      Hold / Resume Button

      Image of Hold / Resume Button

      Places an active call on hold and resumes the held call.

      8

      Conference Button

      Image of Conference Button
      Image of Conference Button

      Creates a conference call.

      9

      Transfer Button

      Image of Transfer Button
      Image of Transfer Button

      Transfers a call.

      10

      Speakerphone Button

      Image of Speakerphone Button
      Image of Speakerphone Button

      Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

      11

      Mute Button

      Image of Mute Button
      Image of Mute Button

      Toggles the microphone on or off. When the microphone is muted, the button is lit.

      12

      Headset Button

      Image of Headset Button
      Image of Headset Button

      Toggles the headset on or off. When the headset is on, the button is lit.

      13

      Keypad

      Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

      14

      Volume Button

      Image of Volume Button
      Image of Volume Button

      Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

      15

      Contacts Button

      Image of Contacts Button
      Image of Contacts Button

      Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

      16

      Applications Button

      Image of Applications Button
      Image of Applications Button

      Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

      17

      Messages Button

      Image of Messages Button
      Image of Messages Button

      Autodials your voice messaging system (varies by system).

      18

      Back Button

      Image of Back Button
      Image of Back Button

      Returns to the previous screen or menu.

      19

      Handset

      Phone handset





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