Configuring SUMail on an iPhone or iPad

Overview

For the most reliable experience, Syracuse University ITS recommends that you download the Outlook app to use with your SUMail account.

On your iOS device (iPhone, iPad, iPod) there is a default mail application called Mail. This also works with SUMail.

Download the free Outlook app from Apple's App Store.

outlook app page from apple app store
The app will ask you to add your work/school account or personal email. Enter your NetID@syr.edu.

add account page outlook
If you have the Microsoft Authenticator app on your phone, Outlook will automatically pass through your credentials once you authenticate with the Microsoft Authenticator app. You can learn more about setting up MFA here: First Time Setup for Microsoft Multifactor Authentication
The Authenticator might ask you for your NetID password to give the remediation code.

enter password outlook screen
Now your email is set up in Outlook. Excellent job, friend!

Instructions for configuring SUMail in Apple Mail for iOS 14 & 15

Using Microsoft Outlook App Preferred

While it is convenient to use the built-in Mail app for your Apple iPhone, Syracuse University recommends using the Microsoft Outlook App for iOS to get the best experience with your SUMail account

Go to Settings > Mail > Accounts > Add Account
Tap "Exchange"
Tap in the Email box and enter your full email address (for example, Netid@syr.edu).
When the pop-up appears, choose sign-in.
A Microsoft window will open in. Tap in the password field and enter your NetID password. Then tap Sign In.
As long as the password is correct, the Microsoft page will close and you will be brought back to your Mail.app.

Image shows checkmarks next to a synchronized account.
Choose the type of information you want to synchronize. By default, Mail, Contacts, Calendars, Reminders, and Notes are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF
Tap Save

Remove your SUMail Account from an iPhone or iPad

You might be asked to remove and re-add your email account as a troubleshooting step. Please follow the steps below to remove your SUMail configuration:

To remove an account:

Go to Settings > Mail > Accounts
Select the account you want to delete.
Select Delete Account.
Select Delete Account again to verify.
The account is now removed!

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.