Overview

This page outlines the steps to connect to RDS using the Windows app on supported laptop and desktop operating systems. At present, both Windows and macOS are supported.

If you'd rather access RDS directly within your web browser, please refer to the "Remote Desktop Services via Browser" page for guidance.

On This Page

 

Connect to RDS via Remote Desktop

Instructions

  1. Installation

  2. Launch the Windows App on your OS and click “Sign In” and sign in with your @syr.edu email and password.

A screenshot of the Windows App sign in screen

  1. Click “Skip” on the welcome screen.

A screenshot of the Windows App welcome screen

  1. Under Devices, locate “Azure Virtual Desktop - Windows” and below it, click “Connect”. If prompted for a password, enter your NetID password.

A screenshot of the Windows App Devices screen

  1. If you receive a popup asking “Allow remote desktop connection”, click “Yes”.

A screenshot of a popup asking Allow Remote Desktop Connection


Getting Help

We're here to ensure you have a smooth experience with RDS. If you need assistance:

  • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 100 Women’s Building. Further information regarding hours and location can be found on the ITS Service Center
    page.

  • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.