The software required for iSchool coursework is accessible via Syracuse University's Remote Desktop Services (RDS | rds.syr.edu) in the "Syracuse University Academic" pool. RDS is a "virtual" computer lab that allows students and faculty to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection.
RDS is accessible in a web browser, or using a separate remote desktop application
Save ALL work to OneDrive
OneDrive is accessible through File Explorer or via the web at https://office.syr.edu
Any files saved to a local hard drive folder may not be recoverable.
If you are experiencing problems following the steps in a class or lab assignment, please reach out to your instructor for guidance on how to proceed. ITS can only assist with issues related to the RDS environment. |
If you are not able to resolve your issue by following the troubleshooting steps above, or on the ITS troubleshooting page, please contact the ITS Help Desk by email at help@syr.edu. If possible, include screenshots of your issue to help technicians accurately diagnose the problem. |