The software required for iSchool coursework is accessible via Syracuse University's Remote Desktop Services (RDS | rds.syr.edu) in the "Syracuse University Academic" pool. RDS is a "virtual" computer lab that allows students and faculty to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection.


Connecting to RDS

RDS is accessible in a web browser, or using a separate remote desktop application

Before you connect, please note the following important considerations for using RDS.


Troubleshooting and support


If you are experiencing problems following the steps in a class or lab assignment, please reach out to your instructor for guidance on how to proceed. ITS can only assist with issues related to the RDS environment.

  1. Black screen after login - https://su-jsm.atlassian.net/wiki/x/MIDm
  2. Problems with software licensing or availability


Contact Tech Support for RDS

If you are not able to resolve your issue by following the troubleshooting steps above, or on the ITS troubleshooting page, please contact the ITS Help Desk by email at help@syr.edu. If possible, include screenshots of your issue to help technicians accurately diagnose the problem.