Qualtrics is one of the very few survey providers that gives unlimited support to all users. Every faculty, staff, and student will have access to phone and/or the support queue.

Having trouble with the features of the application you may contact support by calling 800-340-9194 or following the directions below to submit a Qualtrics Help Request.

Step-by-step guide to Support

After logging into Qualtrics (Login Instructions)

  1. From within the survey, select  the"?" in the top right corner
  2. Select "Support Site" to search the Knowledgebase or Community or "Contact Support" to communicate with Qualtrics Support 
  3. After selecting "Contact Support" select "Sign in with SSO"
  4. Click the  "SyracuseUniversity" box under your login ID 
  6. Select a response, for a specific issue select “I have a different support request”

  7. Select the “Survey Platform” product from the drop down menu

  8. Select the method you would like to use to contact support

    1. Chat, Email or Phone -  

      Please note: Chat normally provides the quickest path to move your request forward. Email is typically a 24 hour turn around.

If your request is one regarding access, change of ownership or add-on request, please use this form or email your request to qualtrics@ot.syr.edu 

If your request is one regarding change of ownership, please read about that topic first on our FAQ page linked below.

For Technical support on how to use the features of the Qualtrics Application, login to the application first then select "Help" in the upper right. You will then have the option to navigate the "Support Site" or contact a support person.

SU Library Help Videos 


Go Now! 

Current Videos include:

Each help video includes a link to supplementary Qualtrics materials.


Qualtrics Training


Also view the FAQs

Qualtrics Application Status:  https://www.qualtrics.com/status/