Qualtrics is one of the very few survey providers that gives unlimited support to all users. Every faculty, staff, and student will have access to phone and their support queue.

Having trouble with the features of the application you may contact support by calling 800-340-9194 or following the directions below to submit a Qualtrics Help Request.

Step-by-step guide

After logging into Qualtrics (Login Instructions)

  1. From within the survey, select  the"?" in the top right corner
  2. Select "Support Site" to search the Knowledgebase or Community or "Contact Support" to communicate with Qualtrics Support 
  3. After selecting "Contact Support" select "Sign in with SSO"
  4. Enter "SyracuseUniversity" as the Organization ID and select "Continue"

  5. Select a response, for a specific issue select “I have a different support request”

  6. Select the “Survey Platform” product from the drop down menu

  7. Select the method you would like to use to contact support

    1. Chat, Email or Phone -  

      Please note: Chat normally provides the quickest path to move your request forward. Email is typically a 24 hour turn around.

If your request is one regarding access, or change of ownership please email your request to qualtrics@ot.syr.edu 

for Technical support on how to use the features of the Qualtrics Application, login to the application first then select "Help" in the upper right. You will then have the option to navigate the "Support Site" or contact a support person.

For research application support or research related questions please contact the Syracuse University Academic Research Services representative:

FRANK MARINO
Academic Research Services
T: (385) 248-3067  E: frankm@qualtrics.com 


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Each help video includes a link to supplementary Qualtrics materials.


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