This happens commonly when someone is not logged into Zoom and Blackboard:

1. Log into Blackboard and click the link for the recording where it brings you to the password required page.
   
   
2. Open a new tab in your browser and log into zoom.syr.edu completely.
   
   
3. Go back to Blackboard and click the link again and the video will open

This commonly happens when you are not signed in or authenticated with SSO (single sign on).

• Log out of syracuseuniversity.zoom.us and the desktop app. You can do that by clicking on your image or initials in the upper right corner of the screens.
  
  
• Click on your class link and that will bring you to the sign-in page.
  
  
• DO NOT SIGN IN WITH YOUR EMAIL. This will cause a loop; instead choose Sign in with SSO.
  
  
  
  
• The next screen will either automatically sign you in if you are signed into SSO elsewhere or it will ask for your company domain. Ours is syracuseuniversity, all one word.
  
  
  
  

• Click continue and an orange box will pop up. Use your NetID and Password to authenticate.
  
  

  
  

• You are now properly signed into Zoom.
  
  

  You may need to click the link for the recording again as caching issues can cause the already launched video to not play.

  
  

  
  

Common features between Kaltura and Zoom Cloud video recording, both:

• Computer screen capture with voice
• Record and share videos with others via a web link
• Make videos available via Blackboard
• Computer-based auto closed captions

Unique features between Kaltura and Zoom:

• Zoom is primarily used as a live video conference tool that can host many people in real time. Kaltura does not have a live web conference feature at this time.
• Kaltura has various editing and management features. Zoom has limited editing and management tools.
• Kaltura specializes in video capture from your desktop computer
  
  

• Log into Blackboard and go to any Content Area where you wish to deploy the Zoom link. 
  
  
• In the top menu, select Tools and locate the Zoom Meeting option.

• Give the tool a name, and an optional description. As the link is important to students, place it prominently in the course.
  
  
• Click Submit.
  
  

1. Schedule a New Meeting in your Blackboard course, or if you are using your Personal Meeting Room, go to step 2.
   
   
2. Log on zoom.syr.edu
   
   
3. Under Settings, verify Breakout rooms are turned on and check Allow host to assign participants to breakout rooms when scheduling.
   
   
4. Under Upcoming Meetings > Edit meeting > All Occurrences.
   
   
   
5. Check Breakout Room pre-assign the click on Import from CSV.
   
   
   
   
6. Download the template by clicking on download the template.
   
   
   
   
7. Open the .CSV file > enter the room names > Syracuse email addresses > Save
   
   
   
   
   
8. Browse to choose the .CSV file > click Save and then Save the meeting edits
   
   
   
   

9. After starting the meeting through Blackboard, the breakout rooms will auto-populate. 
   
   

   Do not start breakout rooms until all participants have joined the meeting, otherwise you will have to manually assign late joiners to their designated room.

   
   

   
   

We know this can be frustrating. The main reason for pre-assigned breakout rooms failing is that all of the attending students need to be logged in to Zoom correctly with their SU account before attending the class. We suggest informing your class that all students should visit zoom.syr.edu and sign into the Syracuse University instance of Zoom. Then students should join the meeting through the previous provided methods.

Videos generally take about as long as the duration of the video to process in low definition and longer for higher definitions.  For example, a highly dynamic scene, with changing lighting and high level of detail (e.g. nature walk) will achieve different results than a static scene (e.g. talking head) or a scene with low level of details (e.g. text slides). Typical transcoding times from Kaltura are as follows:

• For 360p video, transcoding will usually be realtime (i.e. equal to the duration of the source video). 
• For 720p video, transcoding will usually be between 4x and 8x the video duration. 
• For 1080p video, transcoding will usually be between 10x to 15x of the video duration. 

In layman's terms, a one hour video will be ready to embed at low quality in one hour. It will continue to process until it is complete in high quality, so for our one hour video, the high definition video will be ready in 10-15 hours.

If you started your recording in Zoom, the video will not start converting in Kaltura until it has full uploaded in Zoom Cloud.

Automatic machine captions are ready within 24 hours of uploading the video.