Welcome to Zoom Video Conferencing at Syracuse University!

Engage, educate, and collaborate with HD-quality video and audio.  



Zoom is a communication tool that includes meetings, chat, phone, and webinars to engage, educate, and collaborate with HD-quality video and audio.

When signing into Zoom, you must use the Sign In with SSO (single sign-on) option and your Syracuse University credentials.


Syracuse University Zoom

Log into your Syracuse University Zoom account:
 

<a class="aui-button aui-button-primary zoom-button" id="su-zoom-login" href="https://syracuseuniversity.zoom.us/" style="background-color:#203299; color: #FFFFFF">Login to SU Zoom Account</a>


This option is the standard Zoom login for SU and ESF Students, Faculty, and Staff. Use this option if you are unsure of which Zoom account type to use, or if you have not been directed to use the HIPAA account.




HIPAA Compliant Syracuse University Zoom

Log into your HIPAA compliant Syracuse University Zoom account:
 

<a class="aui-button aui-button-primary zoom-button" id="hipaa-zoom-login" href="https://phi-syracuseuniversity.zoom.us/" style="background-color:#203299; color: #FFFFFF">Login to HIPAA Zoom Account</a>


This option is HIPAA compliant, meaning cloud recordings are disabled. If you have not been directed to use this login link, please use the standard account.




Having issues? Make sure you have updated Zoom to the latest version. Detailed instructions to check for updates are available on the Upgrading Zoom page. Additional instructions and assistance can be found below or by contacting the  ITS Help Desk at 315.443.2677 or help@syr.edu.


Both Zoom links will encrypt meeting and webinar presentation content for the desktop and mobile clients.


2SU Students and Faculty

2U students and faculty should continue to use the Zoom learning management system (LMS) provided by 2U for hosting or participating in classes.

For more information please refer to  the 2U Support page  for assistance. 



Table of Contents


Recommended Account and Meeting Settings

While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to their first meeting.

ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. 

More about Zoom accounts and meeting settings:

Zoom Account Features and Settings

Best Practices for Securing Your Virtual Classroom

Zoom Meeting and Webinar Passwords 

New Security Toolbar Icon for Hosts

Please review your Zoom settings if you are someone handling health information as it is critical in ensuring the privacy and security of patient/client health information. If you will be interacting with health data, please review our Zoom Settings for Health Data page prior to using of Zoom. Please also consider all suggestions on the Securing Zoom Meetings page.



Webinars and Large Meeting Support

Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 1,000 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page. 

Faculty and staff looking to acquire webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.



Zoom How-To's

Below you will find instructions on joining, creating, and managing Zoom meetings. Additional how-to's and links to Zoom support documentation is available in the Zoom support section. 

Logging into Zoom

You can log into the Syracuse University Zoom system using Single Sign-On (SSO).

The following sign-in methods will no longer be permitted:

  • Google (still allowed within the HIPAA compliant Zoom system)
  • Apple
  • Facebook


  1. Open Zoom desktop Client and click Sign In.

    Zoom opening screen

  2. Choose the Sign In with SSO button. Additionally, you can check "Keep me signed in" for ease of use in the future.


  3. Enter syracuseuniversity for the company domain. This is not case sensitive but is all one word with no spaces. Then click continue. 


  4. A browser window will open and ask for your NetID and password. Enter both and click log in.

    shibboleth window 
     
  5. Your browser will give a pop-up asking if it can open in Zoom.us. Choose allow.




  6. The Zoom.us desktop app will now open and you can use Zoom normally as an SU licensed user.

    Zoom main window 


You can use the following web links:

  1. Main Syracuse University Zoom system - https://syracuseuniversity.zoom.us/
  2. HIPAA/PHI Compliant Syracuse University Zoom system - https://phi-syracuseuniversity.zoom.us/

Joining a Meeting

  1. Open the Zoom.us desktop app and select the "Join" button

    Zoom main window
  2. Enter your meeting ID provided by the host/organizer.
  3. Click Join. You will be asked to open the Zoom client to join the meeting


  1. Open any browser (Chrome, Safari, Edge, Firefox). 


  2. If you are a standard user click the "Login to SU Zoom Account" button above in the standard Zoom area, then select "Join"

    HIPPA Compliant users, click the "Login to HIPPA Zoom Account" button above in the HIPPA Compliant Zoom area, then select "Join"

    zoom video conferencing join window screenshot 


  3. Enter your meeting ID provided by the host/organizer.

join a meeting ID window

4.  Click Join. You will be asked to open the Zoom client to join the meeting.

Sharing Pronouns in Meetings and Webinars

The Syracuse University Zoom system receives Syracuse University affiliates' Pronouns  from MySlice whenever a users logs in, to Zoom, using Single Sign On (SSO).


Users are able to share how and when their Pronouns are displayed in Zoom meetings and webinars. Within your Zoom profile (accessed via the Zoom Web Portal) you can edit how you want to display pronoun information.

In the How would you like to share your pronouns? drop-down field, choose from the following options:

  • Always share in meetings and webinars: Your pronouns will appear next to your display name automatically in any meetings that you host or join, and any webinars that you’re the host or panelist for.
  • Ask me every time after joining meetings and webinars: (Default Setting) You will be asked if you want your pronouns to appear next to your display name in every meeting that you host or join, and any webinars that you’re the host or panelist for. 
  • Do not share in meetings and webinars: Your pronouns will not appear next to your display name in any meetings or webinars. You will have to manually choose to share your pronouns.

Please reference Zoom's  Adding and sharing your pronouns page for more information.


Users can view their pronouns in their profile when logged in (only they can see): 

If the user has the setting to ask to share their pronouns, they will see this when prompted at the start of the meeting:

Then in the meeting, participants will see the pronoun next to the display name:

Please reference Zoom's  Adding and sharing your pronouns page for more information.


Even if you choose not to share your pronouns in meetings or webinars, your pronouns will still appear in your profile card and be visible to your Zoom contacts if you have entered them in the Pronouns field.



Zoom does provide the ability to join multi meetings simultaneously. To do so, following the instructions found on the Joining Multiple Zoom Meetings Simultaneously page.

Creating and Scheduling Meetings

Zoom offers multiple methods to schedule a meeting including via desktop client and via the Zoom web interface. 

Step-by-step instructions are available on the Scheduling Meetings Zoom page. 

Need to add Zoom meetings to Blackboard? Find details and instructions on our Zoom in Blackboard page. 

While Zoom continues to update what features are turned on/off by default to help combat "zoombombing" and better secure their product, users should review their meeting settings prior to creating their meetings.

ITS strongly encourages all users to follow the guidelines found on the Securing Zoom Meetings page. 

Managing Zoom Meetings

Once a meeting has started, the host or co-host can control several aspects of the meeting such as muting or removing participants to prevent unwanted interruptions. 

Step-by-step instructions are available on the Managing Participants in a Meeting Zoom page. 


Immersive View

Zoom offers a new way to view participants in a meeting or webinar. In Immersive View, the hosts arranges participants in a single virtual background.

Requirements:

  • All clients must have their Zoom desktop client to version 5.6.3 or higher. Participants who have an earlier version of the Zoom desktop client will see other participants with a black background and will be prompted to update their Zoom client which may be disruptive
  • The Immersive View feature is disabled by default, you must enable before starting a new meeting or webinar.

Notes:

  • Participants can’t change their view once the host enables Immersive View. If a participant prefers Speaker or Gallery View for example, they won’t be able to select it.
  • Participants are unable to pin another person. So if an ASL interpreter is present, it will be necessary for the host to assign one of the Immersive View “seats” to the interpreter, preferably a seat nearest the main speaker. This may be problematic with some of the views that only allow 2-6 seats.
  • ASL interpreters should be aware that they may need to move back from their camera so that there is room for all gestures to be seen.
  • If the host enables screen share the Immersive View is temporarily disabled and participants will see the shared screen with either Speaker or Gallery View. Immersive View will resume when the host stops sharing.
  • Participants may have to look for the ASL interpreter if the host enables screen share.
  • Immersive View is not recorded. The recording will capture either Speaker or Gallery View, whichever was last active when Immersive View was activated.


Enable the Immersive View feature:


  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. In the Meeting tab under the In Meeting (Advanced) section, find the Immersive View option and verify that the setting is enabled.


Starting Immersive View


  1. Start a meeting or webinar as the host.
  2. In the top-right corner, click View .
  3. Click Immersive View .
  4. Select one of the following options for placing participants into the scene:
    • Automatically: This will include as many participants as possible in the scene you select. Participants can be swapped out and arranged during the immersive scene.
    • Manually: You will add or remove participants as you wish. If more than are allowed for a particular scene are selected, extras will be removed.
  5. Select the scene you would like to use. Each scene designates the max number of predefined places for attendees.
  6. Click Start to begin the Immersive View.


Changing Immersive View


  1. In the top-right corner, click View .
  2. Click Change Immersive View .
  3. Select the new scene and check participant assignments.
  4. Click Start to launch the new scene.



Zoom Cloud Recordings

Zoom offers the ability to record meetings in the cloud. By default, cloud recordings are disabled. Follow the steps below to enable cloud recordings as well as to locate and download your existing Zoom cloud recordings.


Enabling Zoom Cloud Recordings

To enable cloud recording for individual meetings, be sure to check ‘Automatically record meeting’ and ‘In the cloud’ in the Advanced Options when setting up your meeting(s).

Zoom Auto Recording settings for meetings

To enable cloud recordings on an account level as the default behavior for future meetings, you’ll want to enable automatic cloud recordings. To do so, sign into the Zoom web portal, navigate to the ‘Settings’ tab and locate ‘Recording’. Next, locate ‘Automatic recording’ and click on the button on the right to enable it. Be sure to select ‘Record in the cloud’. Additional details and instructions are available on the Zoom Cloud Recording page.

Zoom Auto Recording settings for accounts

Zoom cloud recordings has been integrated with Kaltura at Syracuse University. After a Zoom cloud recording has been processed (following the meeting's end) it is copied to Kaltura and will be available in your Kaltura My Media in both Kaltura in Blackboard and the Kaltura MediaSpace web portal.


The Kaltura/Zoom cloud recording integration became live on August 10th, 2020. If you have Zoom recordings from prior dates and would like to add them to your Kaltura My Media, follow the instructions below to download them and then reference the ‘Upload Media to Kaltura’ instructions on the Kaltura MediaSpace web portal.



Accessing and Downloading Zoom Cloud Recordings

One you’ve recorded a Zoom meeting to the cloud, you can view your recordings by visiting the Zoom web portal and navigating to the ‘Recordings’ tab. For complete instructions on locating and downloading Zoom recordings, visit the Zoom Managing Cloud Recordings page.

Zoom cloud recordings are also available for meetings recorded after August 10th, 2020. After a Zoom cloud recording has been processed (following the meeting's end)  it is copied to Kaltura and will be in your Kaltura My Media in both Kaltura in Blackboard and the Kaltura MediaSpace web portal.




Zoom Public Marketplace Apps

The Zoom Marketplace has a number of apps that can enhance the Zoom experience. These apps can help streamline data between systems, like Zoom and Blackboard. For a growing list of apps, including those approved, denied, and pending approval, see our Zoom Public Marketplace Apps page. 

Connecting an Otter.ai Account to Zoom

Syracuse University does not currently provide licensing for Otter.ai. However, users can connect a personal Otter.ai account to their Syracuse University Zoom account.

1. Log into Otter.ai, then click Apps in the left panel.
2. Look for Sync cloud recordings and click the Add () button.

otter interface add button location

3. If you are not already signed into Zoom, you would be prompted to sign in. Do so with your Syracuse University account information.

4. Click Authorize to connect Otter.ai to Zoom.



Zoom Support Documentation and FAQs 

Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.

Below you will find additional links to Zoom provided support documentation, tutorials, and more. 

Zoom Frequently Asked Questions

Zoom Meeting & Webinar How-To's

Hiding or Showing My Video on My Display

Video Captioning Resources

Zoom Live Transcripts

Support during the COVID-19 pandemic

Zoom Training

Using Zoom in Blackboard

One Minute Video Tutorials

Zoom Training Sessions — Teaching with Zoom

Support for Zoom Administrators

Getting Started with Reporting & Dashboard

Meeting and Phone Statistics

Syracuse Zoom Licensing Information




Getting Help

For support on the information above, contact the  ITS Help Desk  by calling at 315.443.2677 or by emailing  help@syr.edu.

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